IT Help Desk Intern

IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication.

Join us for this Maine-based/local driving distance 12-week internship with the IT Help Desk group and be a part of the Enterprise Global Help Desk IT Team gaining real world troubleshooting experience for our 11,000 employee company, IDEXX.

In this internship role you would...

• Provide tier-1 IT support for IDEXX employees located in our Westbrook, Maine campus and around the world. Supporting a global enterprise organization of over 11,000 employees
• This includes walk-up appointments, new hardware set-up and provisioning, and assisting with day-to-day IT issues
• You will work closely with the IT Help Desk and end-user support teams
• Work on-site in our Westbrook, ME offices
• Help support projects, including deploying high-end workstations to support animal diagnostics in our reference labs

Day-to-day asks are likely to include:

• New hardware provisioning, including: laptops, desktops, and mobile devices
• Walk-up support for hardware, software, and access issues
• Documenting your work in our ticketing system, leveraging other IT support teams to deliver a resolution

Ideal skills for this role include:

• Customer Service, teamwork, collaboration, and communication skills
• Knowledge of Windows, iOS, and Mac OS operating systems
• Knowledge of the Microsoft 365 Platform (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, etc.)
• Familiarity with Active Directory or other user and computer management systems

Requirements for the role include:

• Currently enrolled in an undergraduate or graduate program majoring in Information Technology, Computer Science, or other related degrees.
• Applicants must be at least 18 years of age and must have completed at least one year of college.
• A track record of student success and potential as demonstrated by GPA, research portfolio, prior work experiences and/or the recommendation of a professor preferred.

Experience with the following would be a strong plus:

• CompTIA A+, Network+, or Security+
• Active Directory knowledge/familiarity
• Microsoft 365 apps including Azure
• Mac/Mobile support

What's in it for you:

You would get exposure to the hands-on processes of IT support in a global leader in pet healthcare innovation. From Active Directory, Microsoft 365/Azure, and cloud-based applications and infrastructure, experience first-hand the technology stack of modern IT!

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.