Product Support Software Principal

Abacus Technology is seeking a Product Support Software Principal to provide software product support for the Command, Control, Communication, Intelligence and Networks (C3I&N) Directorate at Lackland AFB. This is a full-time position.

Review, prepare, and analyze all types of documentation, planning, requirements, design, support, and test to include source code, configuration files, and engineering resolution support.
• Lead the innovation and evolution of Cyber Operations products using a data-based decision and prioritization protocol.
• Ensure that sustainment capabilities evolve at a pace that matches that of the solutions they support.
• Develop, modify, and/or interpret performance standards applicable within short product planning lifecycles.

20+ years experience in product support including at least 10 years experience in a DoD environment. Bachelor's degree in a related field. Additional years of experience may be substituted for degree requirements. Experience with and cognizant knowledge of strategies employing the following service model types: Platform-as-a-Service (PaaS), Infrastructure as- a-Service (IaaS), Software as-a-Service (SaaS), and Hardware-as-a-Service. Experience coaching cross-functionally diverse teams to exercise continuous foresight to sense, characterize, and solve digital disrupters in the commercial and threat space before they become mission degraders. Experience within an agile and secure cloud-based DevSecOps environment. Knowledge of the acquisition lifecycle and product support planning during each phase. Experience defining and ensuring cross-checks of data sources to validate the scope and urgency of new or improved product capabilities. Experience ensuring that a mission-focused balance is maintained between time and resources allocated to the introduction of new capabilities (innovation) and improvement of existing capabilities (evolution). Experience maintaining flexibility to accommodate ever-shifting threats and mission profiles in aligning product development priorities. Extensive experience with defense acquisition management processes in accordance with the DoDI 5000.87, "Operation of the Software Acquisition Pathway". Knowledge of the DoD's Twelve (12) Integrated Product Support elements structure. Familiarity with the Product Support Business Case Analysis (PS-BCA) and Life Cycle Sustainment Plan (LCSP) and the tailored Software Life Cycle Support processes. Must be detail oriented and have excellent problem-solving and analytical abilities. Strong communications skills and the ability to work professionally with all levels of an organization. Must be a US citizen and hold a current Top Secret clearance with SCI Access (TS/SCI).

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled