Oncology Patient Specialist 1

Inova 8100- Fairfax East is looking for a dedicated Oncology Patient Specialist 1 to join the team. This role will be full-time day shift from Monday - Friday. This role is responsible for delivering exceptional service by addressing customer needs, counseling on financial liability, communicating effectively, managing patient registration, and supporting oncology scheduling.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

The Oncology Patient Specialist 1 supports patient access and community outreach initiatives by helping connect individuals to cancer screening and oncology services through the Community Health Bus Program. This role provides administrative, scheduling, and patient intake support for community-based outreach events and mobile health services while ensuring a welcoming, efficient, and patient-centered experience. The position works closely with community health workers, oncology clinic teams, and interdisciplinary partners to coordinate screenings, schedule follow-up care, and support patient navigation into appropriate oncology services. The Oncology Patient Specialist 1 also assists with documentation, patient access workflows, and operational coordination to ensure seamless continuity of care for patients identified through community outreach efforts.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.

• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offering paid time off and paid parental leave.

Oncology Patient Specialist 1 Job Responsibilities:

• Accepts responsibility to review and correct errors before completion and routes to others for review when appropriate.

• Demonstrates knowledge of safety policies and procedures relevant to department/position; Provides appropriate assistance to and on behalf of patients demonstrating/communicating a need for assistance.

• Greets and interviews incoming patients/visitors to identify their needs and direct them accordingly.

• Coordinates with other departments to assist or transport patients/visitors requiring special attention or support; Interviews patients to secure and document required medical, financial, demographic and insurance information.

• Resolves problems by clarifying issues, researching/exploring answers and alternative solutions and implementing solutions.

• Improves inefficiencies and minimizes repetitive error; Shares error trends and makes recommendations to improve results with staff/team members.

• Coordinates and facilitates Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center.

• Gathers information about customer complaints in a courteous and professional manner; Expresses sincere concern and empathy when dealing with customer complaints.

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience: 2 years of experience in a healthcare patient access, healthcare revenue cycle or customer service setting.

Preferred Qualifications

* Experience supporting community outreach, mobile health programs, or public health initiatives preferred.
* Strong interpersonal and communication skills with the ability to engage diverse community populations.