Account Setup Coordinator

Job Title: Account Setup Coordinator

Location: Tennessee

Duration: 12 Month Contract

Pay rate: $18/hr. - $19/hr. on W2

Remote Position - But must be local to attend the 3-week training in the office.

Schedule: Monday - Friday 7-6 or 8-5

Job Description:

The Account Review Specialist plays a critical role in ensuring customer accounts meet all internal policy requirements to align with federal Anti-Money Laundering expectations. This position involves partnering with relationship managers and customers to remediate accounts, deliver excellent customer service, and ensure compliance within strict deadlines.

This position is responsible for working with various areas within the company to successfully implement products and services for customers. Acts as the primary internal contact. Coordinates activities with various departments to ensure that customer's products and services are successfully implemented in a timely, accurate and efficient manner. Resolves issues relating to missing or conflicting product information and documentation by communicating and coordinating efforts with customers, sales staff, relationship managers, operations, bankers and/or legal staff where applicable.

Key Responsibilities

• Review and remediate customer accounts to ensure compliance.
• Collaborate with internal and external relationship managers and customers to resolve account issues.
• Maintain high standards of customer service while managing remediation efforts.
• Ensure accounts are policy-compliant within designated timeframes.
• Meet daily production and quality benchmarks.
• Document and track account activities accurately.

Required Qualifications

• Proficiency in MS Office Suite (Outlook, Excel, SharePoint, Word, Teams, etc.).
• Advanced organizational and critical thinking skills.
• Exceptional attention to detail and the ability to work efficiently under pressure.
• Demonstrated adaptability to changing requirements.
• Commitment to maintaining confidentiality throughout all account review processes.
• Strong computer and data entry skills.
• Excellent verbal and written communication.

Preferred Skills

• Knowledge of Anti-Money Laundering (AML) regulations.
• Experience in banking or financial services.
• Familiarity with Salesforce and KYC processes.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.