Customer Service Manager

Taylor Corporation
paid time off, 401(k)
United States, Ohio, Dayton
Mar 05, 2026
Your Leadership. Our Power. Unlimited Potential. Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world's leading brands - and our employees' careers - by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for professionals like you. Want to be part of something powerful? It's time to look at Taylor. Your Opportunity: Taylor Enterprise Solutions is looking for a Customer Service Managerto join the team in-office in Dayton, OH. Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship. Your Responsibilities: Motivate, coach and lead a team of 12 - 19 members to deliver a consistent, exceptional customer experience every time. Recruit, hire, train, consistently coach and retain team members Ensure Key Performance Indicators and expectations are met. Manage efficiency by staffing customer service to meet the fluctuations in customer demands and programs. Maintain professional, proactive and effective communication while sharpening similar skills within the team. Own and elevate the customer experience regardless of issue or source. Direct and coordinate activities concerned with the operation of customer service within the company guidelines and policies. Help create action plans to operationalize company goals and objectives. Set priorities, track activity, manage workflow, identify opportunities and help allocate resources to meet customer deadlines and build strong business relationships. Foster a customer-focused team of driven individuals with an eye for continuous improvement and raising our level of service. Help the team implement change and manage through it as needed. Help teams understand and the customer articulate their needs. Develop teams' ability to effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs. Act as a coach and mentor to members of the team and cross-functional partners. Continue to sharpen skills and drive personal growth while aiding others to do the same. Lead complex customer and company-focused projects and deliverables. Be available to support your customers and the team. You Must Have: 4 year University Degree in Business or other related field OR 12 years of customer service or sales experience 4 years' experience managing direct reports 8 years project management experience Document management, marketing, technology or growth industry experience Robust presentation skills and business presence Strong leadership, communication, and organizational skills Excellent MS Office Software skills Advanced computer experience and ability to implement multiple new technologies. We Would Also Prefer: Salesforce.com experience Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ About Taylor Corporation https://www.youtube.com/watch?v=pdXOC8HM-NM One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We create printed and digital marketing communication solutions that help power many of the world's most recognizable brands. With more than 50 years of category expertise and 10,000 employees across multiple U.S. states and countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.