Architectural Specialties Custom Sample Specialist Job

Primary location:Lancaster,Pennsylvania
Relocation offered:No
Employment status:Full-Time
Travel:<10%
Non-compete:No

The estimated base salary range for this role is $46,000 to $53,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

Reporting to the AS Project Coordinator Supervisor, the AS Custom Sample Specialist coordinates premium and custom sample requests by creating and processing material IDs, sales orders, and spot purchase orders in SAP, tracking samples through shipment, and verifying order accuracy. The role serves as a primary point of contact for internal and external stakeholders, communicates status, and resolves service issues, supports internal sample requests, maintains product and supplier knowledge, prepares basic reports, and contributes to process improvement initiatives using SAP, Microsoft Office, Salesforce, and Newforma.

What's in it for you:

• Join a collaborative, customer-focused team within a well-established organization
• Be part of a small, closeknit team where collaboration, trust, and shared success matter
• Enjoy the balance of working independently in an office setting while having the support of an experienced and engaged team
• Serve as the central point for incoming sample requests, giving you ownership, visibility, and impact in your role
• Gain exposure to crossfunctional partners and processes that support career growth and opportunities to move up within the organization
• Work in a campus-style environment that offers amenities and a strong sense of community

What you'll be doing:

• Clarifies and documents premium and custom sample requirements for each request.
• Processes sample and internal orders by manually creating material IDs, sales orders, and spot purchase orders in SAP.
• Organizes, tracks, and manages sample packages from request through shipment.
• Communicates order status, timelines, and issues to internal stakeholders, including Sales, Premium Associate Project Managers, Project Coordinators, and Project Managers.
• Serves as a primary point of contact for daily communication with internal and external customers to ensure positive customer experience and timely resolution of service issues.
• Processes internal sample and material requests for Marketing, Engineering, and other miscellaneous needs.
• Facilitates coordination and information flow between customers, Commercial Solutions Managers (CSMs), Account Managers, suppliers, and internal team members.
• Develops and maintains working knowledge of the AS product line and supplier capabilities to fulfill requests accurately or recommend suitable alternatives.
• Verifies customer job details, delivery information, and order accuracy prior to shipment.
• Builds and maintains collaborative working relationships with suppliers and customers.
• Compiles operational data and prepare monthly reports and metrics related to sample activity.
• Provides backup support to the AS Premium Associate Project Manager, as needed.
• Participates in process improvement initiatives and IT projects related to order processing and acquisition integration.
• Utilizes key systems and tools, including SAP, Microsoft Office (Excel, Word), Salesforce, and Newforma Project Management.

What will make you successful:

• Strong verbal and written communication/customer service skills.
• A commitment to consistently exceed the customer's expectations.
• Ability to research and resolve routine customer or order issues independently, escalating complex issues as appropriate.
• Ability to learn and apply product knowledge to ensure accurate sample fulfillment and appropriate alternatives.
• Excellent listening skills and problem-solving skills relative to customer inquiries.
• Comfort working with quantities, dimensions, pricing, and order-related calculations.
• Ability to prioritize your workload and perform multiple tasks at once is key.
• Proficiency in operating a PC with basic knowledge of Microsoft Excel, and Word
• Strong focus on accuracy and attention to detail.
• Ability to compile basic operational metrics and reports using Excel or similar tools.
• Demonstrated professionalism, accountability, and willingness to adapt to changing priorities.
• Ability to adjust schedule to meet business needs.

Qualifications:

• High School diploma or GED equivalent required.

• Strong 1-3 years' experience, preferably in a customer service environment.
• Experience with order entry, order tracking, or transactional processing in an ERP system preferred.
• Experience with SAP Sales and Distribution platform desired.

• Ability to perform the physical aspects of the role, including shipping activities, opening boxes, handling samples, lifting and moving boxes, and remaining active throughout the workday

What will make you stand out:

• Experience with SAP

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is anAmericas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisitionand let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!