Principal Product Manager - Configuration Management Database (CMDB)

ROLE OVERVIEW

Adobe is seeking a strategic and outcome-focused leader to serve as the Principal Product Manager for Adobe's Configuration Management Database (CMDB). This role drives the vision, strategy, governance, and product innovation of this enterprise-wide platform. This hybrid role combines strategic leadership with hands-on product management to ensure our CMDB delivers accurate, actionable configuration data that enables IT Service Management, cloud operations, security, compliance, automation, and operational excellence at scale. Come join us at Adobe!

KEY RESPONSIBILITIES

• Lead strategically
• Define and own the CMDB vision, strategy, and roadmap aligned to business goals.
• Own measurable business outcomes enabled by the CMDB, such as improved change success rate, reduced MTTR, audit readiness, operational risk reduction, etc.
• Establish governance frameworks, data quality standards, and compliance processes balancing rigor with data quality and usability
• Provide executive-level reporting on CMDB health, critical metrics, and business impact.

PRODUCT OWNERSHIP

• Lead the CMDB as a product, building positive partnerships with the customers, and establishing continuous feedback loops informed by market trends and competitive insights.
• Act as the business owner for the CMDB platform, managing backlog, prioritization, and delivery.
• Gather and translate requirements from crossfunctional partners-including Product, IT, Security, HR, Legal, and Sales Ops-to drive continuous improvement across CMDB capabilities, integrations, and user experience.
• Ensure the platform supports modern, dynamic environments including public & private clouds, SaaS, containers, and ephemeral infrastructure.

OPERATIONAL EXCELLENCE

The chosen applicant will ensure the CMDB aligns with ITIL standards and fully supports core ITSM processes-including Incident, Problem, Change, and Asset Management-while coordinating integrations with discovery tools, monitoring systems, and cloud platforms. In addition, the candidate will lead automation initiatives sought at improving efficiency, strengthening data quality, and reducing operational risk.

COLLABORATION & LEADERSHIP

This role partners closely with infrastructure, application, and security teams to ensure the accuracy and reliability of configuration data, and collaborates with the ServiceNow vendor to maintain alignment with and influence the evolving roadmap for CMDB tools and related technologies.

QUALIFICATIONS

10+ years in IT Service Management, IT Operations, or related fields, with at least 5 years in CMDB leadership.

Proven experience in product management or ownership of enterprise IT platforms.

Deep knowledge of ITIL framework and CMDB protocols.

Hands-on experience with ServiceNow CMDB or similar platforms.

Solid understanding of cloud environments (AWS, Azure, GCP) and hybrid infrastructure.

Exceptional relationship management, communication, and leadership skills.

PREFERRED SKILLS:

Experience using CMDB or configuration data to drive operational analytics, risk scoring, and decision support.

Experience driving automation and orchestration initiatives.

Familiarity with Agile methodologies and product lifecycle management.

Ability to influence at all levels and lead organizational change.

WHY THIS ROLE MATTERS

This role is critical to Adobe's ability to operate reliably, securely, and at scale. By transforming configuration and service data into a trusted platform, the selected candidate will enable faster delivery, safer change, stronger compliance, and better experiences for both internal teams and customers.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.