Senior Enrollment Coach

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

Core Values Demonstration:

• Consistently embody TSTC Core Values (Excellence, Accountability, Service, and Integrity) when interacting with internal and external stakeholders, customers, students, and the community.

Leadership and Mentoring:

• Demonstrate leadership skills by mentoring and providing training to front-line staff, ensuring a high level of performance and effectiveness.

Student Support:

• Manage a student caseload, addressing complex questions and troubleshooting needs related to enrollment, financial aid, and overall student progression.

• Guide students in determining suitable degree programs and courses aligned with their career goals.

• Navigate students through the enrollment process, ensuring all requirements are met including but not limited to: the Registrar's Office, Financial Aid Requirement, appropriate course registration, and making payment arrangements.

Collaboration and Outreach:

• Collaborate with internal departments (Admissions, Veteran Services, Financial Aid, Registrar's Office, Operations, and Student Services) to provide enhanced support to students and monitor progress.

• Lead consistent outreach initiatives to ensure student success, fostering partnerships with faculty and other departments as necessary.

Regulatory Oversight:

• Stay abreast of FAFSA, FERPA, and relevant federal and state regulations governing student rights and information.

• Proactively review changes to enrollment management policies and best practices, providing guidance to the team.

Technology Leadership:

• Provide leadership in the utilization of various software programs to review eligibility requirements, track financial aid status, and monitor academic progress.

Early Alert System:

• Oversee the effective utilization of TSTC's Early Alert system, identifying at-risk students and devising outreach plans, while maintaining detailed notes using advanced advising techniques.

Administrative Excellence:

• Lead general enrollment and administrative duties, ensuring the collection, uploading, and review of documents meet high-quality standards.

Additional Leadership Responsibilities:

• Undertake additional leadership responsibilities as assigned, contributing to the continuous improvement of enrollment processes.

Skills & Abilities:

• Possess excellent written and verbal communication skills for clear and effective information delivery.

• Demonstrate advanced critical thinking skills to make decisions and solve complex problems with sound reasoning.

• Showcase exceptional multitasking abilities to manage multiple responsibilities effectively.

• Exhibit adaptability to learn and leverage new technologies.

• Occasional travel (up to 5%) and availability on nights and weekends may be required.

Competencies:

• Leadership: Mentor and train front-line staff, demonstrating effective leadership.

• Customer service: Provide advanced and timely information with professionalism and tact.

• Time management: Prioritize tasks effectively in a leadership role to meet student needs and internal deadlines.

• Problem-solving: Utilize advanced critical thinking to determine optimal courses of action.

• Teamwork: Actively participate in team leadership, fostering cooperation and collaboration.

• Cultural competence: Demonstrate sensitivity to diverse backgrounds, creating an inclusive and welcoming environment for all students.

• Leadership - Demonstrate exemplary enrollment coaching practices as a model for the team, champion and lead new initiatives to enhance enrollment strategies, exhibit adaptability in response to changing circumstances.

Education & Experience:

• Associate's Degree required, Bachelor's preferred. Exceptional background may be considered in lieu of educational requirements

• 3 years customer service, sales, or higher education required. Experience in recruiting, admissions, records, financial aid, or related fields preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

• Occasional need to reach, pull, and carry loads up to 15 lbs.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.