Sr. Manager, Agentic Services

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Messaging Platform team, part of the Digital Marketing Technology organization, builds the critical platforms our internal marketers use to engage with customers. We are responsible for the core tooling that powers communications across channels, integrating deeply with the Salesforce Platform, Data Cloud, and Marketing Cloud Next. This team is at the forefront of this mission, responsible for building the next generation of intelligent AI agents on Agentforce to drive massive productivity gains and unlock new marketing capabilities.

We are seeking an experienced and passionate Senior Manager of Software Engineering to lead our team. In this role, you will be responsible for leading, mentoring, and growing a team of skilled engineers dedicated to building our next generation platform, utilizing Agentforce and Salesforce platform. You will own the team's technical roadmap and delivery, focusing on the intersection of the Salesforce Platform, Data Cloud, and AI, RAG, and LLM technologies.

We are looking for a leader who can partner effectively with Product Management to drive strategy and vision, while also ensuring the team maintains a high bar for technical excellence. You will champion a quality-first mentality and guide your team in building the scalable, reliable, and performant systems that will power the future of our marketing tools, enabling more relevant customer communications with less effort.

Responsibilities

• Lead, mentor, and inspire a team of software engineers, supporting their career growth, performance, and development.

• Own the end-to-end delivery and operational health of Agents on the Agentforce platform, additionally services built on the Salesforce Platform and integrated systems.

• Partner closely with Product Management, architects, and other stakeholders to define the team's vision, strategy, and roadmap; teach the team to always ask questions and understand the "Why" behind their work.

• Drive the technical design and architecture for highly scalable, reliable, and maintainable AI agent & salesforce platform systems.

• Foster a culture of engineering excellence, championing a quality-first approach, robust testing, CI/CD, and operational rigor.

• Instill a constant drive for learning and curiosity to keep the team at the forefront of our technology and the AI domain.

• Collaborate with other engineering leaders to ensure seamless integration and alignment across the Salesforce ecosystem (Platform, Data Cloud, Marketing Cloud Next).

• Manage agile development processes, remove roadblocks, and ensure timely, high-quality execution of team goals.

• Hire and retain top-tier engineering talent.

Required Skills and Experience

• 6+ years of professional software development experience, with a significant background in distributed systems or platform engineering.

• 3+ years of experience in an engineering management role, with a proven track record of mentoring, and developing high-performing teams.

• Bachelor's degree in Computer Science or equivalent professional experience.

• Strong technical acumen and experience guiding teams through the design and development of complex, scalable, and reliable services.

• Excellent communication and interpersonal skills, with the ability to partner effectively with product management, architects, and senior leadership.

• Experience managing the full software development lifecycle and agile methodologies.

• A deep understanding of, or strong demonstrated passion for, the AI/LLM space and its practical applications.

• Hands-on experience with Salesforce Platform development (Apex, LWC, Flow)

Desired Skills and Experience

• Direct experience leading teams working in the AI/ML, RAG, or LLM domain.

• Hands-on experience with Data Cloud.

• Experience in the Marketing Technology or Marketing Messaging (Email/SMS) space.

In office expectations are 10 days/a quarter to support customers and/or collaborate with their teams.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.