Description
Position at HNI Workplace Furnishings
HNI Corporationis a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. Wepride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.
Your Impact Starts the Day You Do!
What We Need:
The Customer Experience Analyst serves as a key escalation point for warranty and service issues, advocating for customers while balancing business needs. This role partners closely with cross-functional teams to investigate issues, identify root causes, and drive timely, effective resolutions that enhance the overall customer experience.
What You Will Do:
- Act as a customer advocate by balancing dealer and customer needs with business initiatives and operational constraints.
- Manage escalated warranty and service issues through RCx cards and Salesforce cases, ensuring accurate documentation and timely resolution.
- Partner with internal teams-including Quality, Engineering, Design, Manufacturing, and Distribution-to investigate issues and implement corrective actions.
- Analyze order, warranty, and service data to identify trends, risks, and opportunities for improvement.
- Contribute to the development and refinement of processes, tools, and reporting that improve visibility and efficiency.
- Share insights, feedback, and training materials to support continuous improvement across the customer experience.
What You Have:
- High school diploma or equivalent required; Associate's degree preferred
- 1-2 years of experience in a manufacturing, quality, customer experience, or operations environment
- Hands-on experience with Oracle, Salesforce, and Microsoft Teams
- Working knowledge of root cause analysis and continuous improvement or Lean concepts preferred
- Strong organizational, communication, and problem-solving skills, with the ability to collaborate effectively and influence outcomes.
HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.
We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com.
Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at [emailprotected] Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
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HNI Corporation
Jan 30, 2026