|
What to Expect
Tesla is seeking a highly motivated
leader
,
determined to revolutionize the
commercial
service experience at Tesla and be part of an unprecedented chapter in
trucking
history.
This role is responsible for ensuring
local
teams efficiently support
high volume
Tesla Semi truck
deliveries and
operations
.
Innovation, collaboration, learning, and growth are core to the team's success.
The ideal candidate will constantly identify opportunities to
increase
product value,
make
the business more efficient
and
enhanc
e
the customer experience
for
professional
fleets
.
This opportunity empowers you to think innovatively and deliver exceptional results.
What You'll Do
- Exceedcommercialcustomer expectations, monitor service trends, and elevate the overall service experienceforthe industry
- Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
- Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
- Mentorteams on technical developmentand career growth
- Champion customer feedback and drive upstream forsystemimprovement
- Communicate business priorities, ensure clear expectations, and take ownership of site performance, setting and achieving targets while holding the team accountable
- Planresource and scheduling requirements within marketfor 24/7coverage and expandstandardoperating procedures forrobust, scalable growth
What You'll Bring
- Bachelor's degree or equivalent professional experience preferred
- Ability to travel up to 75%
- 5+ years ofexperience in service-focused industry;Class 8 experiencenot required
- Experience leading teams of 100+ across large geography, preferred
- Proven experience leading field, heavy duty,mobilerepair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Data driven decision-making. Valid driver's license required
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
|