Program Management Director

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Job Title: Technical Program Management Director (IC)

Location: San Francisco, CA

About the Role:

At Salesforce, Technical Program Managers (TPMs) are pivotal in steering large-scale, cross-functional initiatives. As the Director, Technical Program Management for the Hyperforce Trust Platform, you'll spearhead the strategic evolution of Hyperforce everywhere, including networking and connectivity services, security, and scalability across all operating zones and customers.

This is a high-impact individual contributor role where you'll partner with senior leadership to translate vision into reality, driving cross-functional planning and execution. You'll be the champion for executing and delivering consistent developer, operator, and user experiences across all substrates while maintaining the highest standards of security, privacy, availability, data residency, compliance, and scalability that Hyperforce offers.

We're looking for a proven TPM-a passionate infrastructure expert, proactive problem solver, and change agent who thrives on tackling complex challenges. Your expertise in enterprise systems and public cloud services (networking, compute, storage) will be essential in delivering tangible business value.

Your Impact:

• Take ownership and accountability for technical program planning and delivery in Identity and Access, Data Security, Network Security, and Technical Resilience, leveraging strong analytical and technical skills

• Drive major infrastructure uplifts across services including Compute, Storage, Networking, and Identity

• Develop trusted relationships with key technology and functional stakeholders to drive focus on strategic program objectives and optimize delivery

• Utilize agile methodologies and product development lifecycle to successfully partner with product and engineering organizations

• Collaborate with senior managers and engineers to architect and develop optimal technical and operational designs, delivering customer value quickly

• Initiate programs and create alignment on program planning by bringing teams together to define business objectives, program structures, and cross-functional support

• Translate business objectives into execution strategy (tactical and strategic) and lead successful execution through strong collaboration and agile leadership

• Lead regular review meetings with key stakeholders, providing transparent updates, driving decisions, removing obstacles, managing dependencies, and addressing risks and issues

• Provide regular visibility to program status (decisions, dependencies, issues, risks, metrics) through comprehensive status reporting to all stakeholders

• Utilize internal tools and an agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation, and continuous improvement

• Drive clarity to keep teams moving forward, ensure business objectives are met, and deliver on program commitments

• Serve as a thought leader within the organization, advancing our security strategy globally and challenging others to move beyond the current state

• Pursue continuous growth through professional development and proactively seek and adopt constructive feedback

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience in technical leadership

• 8+ years of experience leading large-scale, complex infrastructure programs with proven impactful business outcomes

• Proven ability to establish and maintain strong credibility and rapport with senior executives, technical experts, and cross-functional team members

• Exceptional executive communication and presentation skills

• Strong analytical and problem-solving abilities with a history of detailed, hands-on technical work

• Deep understanding of technical subjects relevant to infrastructure programs

• Comprehensive knowledge of the software development lifecycle and ability to apply agile methodologies effectively in dynamic environments

• Expertise in professional, repeatable methodologies for program initiation, work breakdown, scheduling, reporting, risk, and change management

• Excellence in organizational, communication, and relationship-building skills within cross-functional, matrix management environments

• Ability to collaborate effectively across company functions and time zones with strong time management, analytical, and planning skills

Preferred Qualifications

• Advanced management degree (MBA, MS, or equivalent)

• Experience with large-scale infrastructure programs in Network Security, Data Security, and Identity and Access Management

• Demonstrated passion for understanding ambiguous, sophisticated problems and driving high-quality, innovative, and robust technical solutions

• Experience creating detailed reporting and dashboards

• Experience working with large data sets to drive changes in long-term trends

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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