Appraisal Assistant

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.

Summary

Under the direction of the Chief Appraiser, the Appraisal Assistant is responsible for providing administrative support on appraisal/appraiser related activities and general administrative duties.

Essential Duties and Responsibilities:

Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job function.

Track and monitor appraisal requests using RIMS (or other appraisal tracking software) and assists in addressing production issues. Communicate with account officers and other interested parties concerning appraisal status/delivery. Work proactively to answer questions of vendors or customers in the Bank. Assist in ensuring timely delivery of appraisals and other reports essential to the Department's workflow. Maintain an effective and efficient workflow throughout the appraisal review process.

In conjunction with the Chief Appraiser, maintains the Bank's Approved Appraiser List

Maintain working knowledge of all systems, programs, and software's utilized by the department.

Maintain proper accounting of fees and perform periodic certifications and reconcilements as required by the Bank's Policies/Procedures. Ensure prompt payment of vendor invoices (using Connect or other platform used by Citizens) and reconciliation of payments and invoices using Blackline (or other system)

Prepare, maintain and disseminate all required reports.

Provide, present and promote The Citizens Experience to all external and internal customers.

Perform general clerical duties including answering phones, ordering office supplies, filing and record keeping.

Assist as needed in performing basic administrative reviews of evaluations and residential appraisals.

Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or GED; and a minimum 2-3 years appraisal related processing experience. Knowledge of appraisal regulations, rules, practices and forms. Knowledge of bookkeeping/invoice reconciliation.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra and geometry, and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Proficient in MS Office (Word, Excel)
• Proficient in the use of mainframe loan systems, preferably FISERV
• Proficient in the use of Appraisal software
• Proficient in use of RIMS, an appraisal bidding and workflow management program.

Certificates, Licenses, Registrations

None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Salary Range:$20.00 To $26.25 Hourly

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.