Field Services Hawaii Site Lead

Description

More About the Role:
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Leidos is seeking a Communications Network Engineer to support multiple sites in Hawaii as one of the key members of the Field Services team. The candidate will be responsible for overall network operations support for a broad range of programs including response to outages, troubleshooting, and evaluating various components of the network at Pearl Harbor, Commander, Pacific Fleet, Makalapa, and US Indonesia and Pacific Command, Camp Smith. Duties include providing first response in support of various VIPs network and client services. Support level duties may include troubleshooting and testing, while coordinating with other capabilities, communication with customer POCs, and Leidos management.

Responsible for overall network engineering support for a broad range of programs including planning, designing, and evaluating various components of the network. Duties may include providing specifications for network architecture, evaluating, and recommending new technologies to enhance current capabilities, and performing needs assessments. Support level duties may include monitoring, installation, modification, testing and servicing of network equipment.

Hawaii Field Services requires elevated network support services, consisting of continuous technical support during working hours and rapid remediation in the event of failures, both during working hours as well as possible after-hours support. Premier support is required to support the high tempo and mission critical operations of the CPF and INDOPACOM staff including elevated services to assigned Flag Officers/Senior Executive Service and associated staff.

The work location for this position will be at Leidos facility and will require the ability to:

*Travel on island to various customer locations, primarily Naval Base Pearl Harbor, CPF Makalapa, and Camp Smith.
*Lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders.
*Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time.
*Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.
*Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer).
*Judge distance between objects to work safely on ladders and in confined spaces.
*Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required.

What You'll Get to Do:
*Ability to access all necessary communication closets and configure and deploy network equipment within the Area of Responsibility (AOR) listed.
*Knowledge in changing VLANs on network port configurations, to assist in incident management.
*Ability to split working hours daily between two sites, Makalapa, Pearl Harbor, and Camp Smith.
*Ability to configure and optimize network servers, hubs, routers, and switches.
*Ability to pull switch activity logs, as well as switch capacity reports.
*Perform port activation, deactivation, and logical moves on switches, in support of emergent MAC moves.
*Ability to engage and escalate problems the SMIT Network Operations and/or Command Center for support for incidents/problems exceeding their capabilities or networking privileges.

You'll Bring These Qualifications:
*Must be a US Citizen and possess an active DoD Secret Clearance.
*BS degree and 4 years of prior relevant experience. Will accept HS diploma with 8 years of prior experience in lieu of a degree.
*Valid DoD 8570 IAT Level II: Security+ or higher Certification, Cisco Certified Network Associate (CCNA).
*Must demonstrate expertise in IT Enterprise Operations and Network Operations.
*Experience with Microsoft Windows OS, version 10.
*Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
*Advanced network troubleshooting skills.
*Excellent customer service skills.
*Excellent oral and written communication skills.

These Qualifications Would be Nice to Have:
*Organized and detail-oriented.
*Strong leadership skills.
*Self-motivated/ self-directing.
*Strong collaboration, prioritization, and adaptability skills required. Relationship building.
*Ability to manage and prioritize own work, and that of their team.
*Independent decision making.
*Analytical thinking; thinking out of the box.
*Ability to effectively communicate with all organizational levels (SME to Senior Management).
*Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.).

Pay Range: $48.00 - $57.00/hourly rate.

NGEN

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.