New

Customer Service Manager

TEKsystems
$70,000.00 - $75,000.00 / yr
vision insurance, paid time off, paid holidays, 401(k)
United States, Pennsylvania, Chambersburg
Jan 30, 2026
Customer Service Manager - Logistics & Warehouse Operations (Onsite \| Chambersburg, PA) Location: Chambersburg, PA (Onsite, 5 days per week) Schedule: 7:00 a.m.-3:30 p.m. or 8:00 a.m.-5:00 p.m. (flexible) Type: Full-Time, Permanent Industry: Logistics / Supply Chain / Warehouse Operations About the Opportunity A growing logistics and warehousing operation in Chambersburg, PA, is seeking an experienced Customer Service Manager to lead its customer service team and support daytoday operational excellence. This role is ideal for someone who thrives in a fastpaced environment, has strong leadership abilities, and understands the operational workflows that keep warehouse and logistics teams running smoothly. This is a highly visible position that works closely with operations, transportation, office staff, and external customers. The ideal candidate is personable, proactive, and confident leading both people and processes. Key Responsibilities Customer Service Leadership * Lead and manage a team of customer service representatives. * Develop customer service policies, procedures, and expectations. * Resolve escalated or complex customer issues promptly and professionally. * Track and report on customer service KPIs, identifying trends and opportunities for improvement. Operational Support * Oversee daily customer service operations within the warehouse environment. * Partner closely with warehouse and logistics teams to support order processing, shipping, and delivery timelines. * Streamline workflows and drive process improvements to elevate service quality and operational efficiency. Team Development * Recruit, train, and mentor customer service team members, promoting a collaborative and customerfocused culture. * Conduct performance reviews and create individualized development plans. * Ensure team members consistently meet or exceed service goals. Systems & Technology * Use the Camelot Warehouse Management System (WMS) to oversee order processing, inventory, and shipments. * Train team members on Camelot WMS to ensure system proficiency. * Partner with office management to troubleshoot and resolve system issues when needed. CrossFunctional Collaboration * Work closely with office, operations, and transportation teams to ensure smooth communication and service delivery. * Collaborate with external customers to address service needs and coordinate logistics. * Maintain strong relationships with priority clients, ensuring their needs are fully understood and supported. Qualifications * Bachelor's degree in Business, Logistics, Supply Chain, or a related field preferred. * 5+ years of customer service management experience, ideally within logistics, warehousing, supply chain, or manufacturing. * Experience with the Camelot WMS or similar warehouse management systems. * Strong leadership, coaching, and teambuilding skills. * Excellent communication and interpersonal abilities. * Ability to analyze data, identify patterns, and make informed decisions. * Proficiency in Microsoft Office (Word, Excel, PowerPoint). * Ability to manage multiple priorities in a fastmoving environment. * Comfort leading customerfacing conversations, including escalations. Work Environment & Additional Details * 100% onsite, Monday through Friday. * One weekly call with a customer in another time zone at 6:00-7:00 p.m. (can be taken from home). * Culture fit is extremely important - leadership is looking for someone personable, professional, and collaborative. Benefits Employees receive: * Medical, dental, and vision insurance * 401(k) with profitsharing * Paid time off * Paid holidays Job Type & Location This is a Permanent position based out of Chambersburg, PA. Pay and BenefitsThe pay range for this position is $70000.00 - $75000.00/yr. Franklin Logistics, based in Chambersburg, PA, offers employees benefits including health, dental, and vision insurance, 401(k) profit-sharing, paid time off, and paid holidays. Workplace TypeThis is a fully onsite position in Chambersburg,PA. Application DeadlineThis position is anticipated to close on Feb 7, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.