LA Galaxy, CRM Coordinator

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The CRM Coordinator will play a key role in supporting the day-to-day management of our CRM and sales enablement operations. The individual will help create, develop and implement processes, as well as provide end user support. Additionally, this role will support marketing efforts as needed.

Essential Functions

• Assist with lead generation/acquisition and efficiently/continuously route prospecting leads and campaigns to ticket sales and service teams.
• Assist with day-to-day management of data cleansing, data entry accuracy, validation, and data integrity.
• Assist in the development of customized reports and dashboards to measure the success of CRM campaigns and other ongoing projects.
• Provide support and troubleshooting assistance to users, addressing issues, and ensuring smooth CRM operation.
• Assist with building and maintaining automated sales and service campaigns to improve the customer relationship management process.
• Assist with the sales enablement platforms including user and license management, new user setup, roles and permissions.
• Assist with internal training for new and current users and provide documentation and support guides to maximize adoption for both CRM and Sales Enablement.
• Maintain data capture instruments for customers, prospects and other external audiences.
• Assist in maintaining compliance with applicable consumer data regulations.

Required Qualifications

• BA/BS Degree (4-year) in Business, Marketing, Statistics, Computer Science, etc.
• 2-4 years
  
  
  
  • Related work experience
  • Experience working with CRM and sales enablement systems (Microsoft Dynamics is preferred)
  
  
  
  
• Experience working with CRM and sales enablement systems (Microsoft Dynamics is preferred)
• Proficient in Microsoft Outlook products (Word, Excel, Outlook) and the ability to learn new programs
• Highly organized, detail oriented, quick learner, strong writing and communication skills
• Strong analytical and problem-solving skills with superior attention to detail
• Ability to work nights, weekends and some holidays
• Assertive, self-motivated, and a self-starter
• Ability to professionally communicate and interact with all levels of management
  
  Payscale: $21.27 - $25.00

Bonus: This position is Not eligible for a bonus under the current bonus plan requirements.

Benefits:We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.