SECURITY MANAGER | SECURITY | FULL TIME (52665)

SECURITY MANAGER | SECURITY | FULL TIME

Join the team behind one of Atlanta's most iconic cultural landmarks. The Fox Theatre is seeking a dynamic, experienced Security Manager to lead venue security operations and life safety initiatives.

As a Security Manager you are responsible for managing all aspects of venue security operations and life safety efforts to ensure a safe, secure and enjoyable guest experience for all internal and external guests of the Fox Theatre.

KEY RESPONSIBILITIES

• Foster and maintain a positive, respectful, and inclusive work environment that promotes teamwork, accountability, professionalism, and alignment with Fox Theatre service standards.
• Recruit, train, schedule, and supervise highquality security personnel for event security, crowd management, guest screening, and 24/7 access control and video monitoring.
• Ensure all security and life safety staff meet organizational policies, service expectations, and regulatory requirements.
• Oversee the 24/7 Security Operations Center, including emergency notifications, response coordination, fire panel alarms, and monitoring of building systems in collaboration with Operations and Maintenance teams.
• Plan, communicate, and execute security plans for all public and private events. Serve as the liaison to touring security, clients, tour managers, and traveling crews. Collaborate with Guest Experience leadership to ensure security strategies reflect event type, audience behavior, and venuewide operational needs.
• Review incident reports, security breaches, and internal investigations. Resolve security incidents and potential criminal activity when possible. Prepare routine security updates and risk reports for senior leadership and maintain current public safety information.
• Analyze data, incident trends, and operational feedback to recommend and implement security improvements, including technology upgrades, physical security enhancements, and system redesigns. Provide direction for securityrelated construction projects, specifications, and timelines.
• Develop, implement, and maintain security guidelines, policies, and procedures covering emergency preparedness, risk management, preventive maintenance, business continuity, and accessibility. Lead emergency preparedness training, drills, and updates to emergency response manuals.
• Ensure all security staff understand venue policies, expectations for tone and professionalism, and the critical role guest perception plays in creating a positive experience.
• Codevelop safety and servicefocused training with Guest Experience leadership, including topics such as building safety, deescalation, conflict resolution, and customer service.
• Build and maintain strong working relationships with lifesafety and public safety partners, including the Atlanta Police Department, Midtown Blue, Atlanta Fire Department, medical providers, and government agencies such as Homeland Security, GBI, and FBI.
• Serve as Manager on Duty (MOD) as needed, providing venue-wide leadership and operational oversight during events.

KNOWLEDGE, SKILLS & EDUCATON REQUIREMENTS

• Strong leadership and team management skills, with the ability to motivate, coach, utilizing best practices, procedures and ethics.
• Excellent verbal and written communication skills, including the ability to communicate calmly and clearly in high-pressure situations.
• Strong organizational and time management skills, with the ability to multi-task.
• Experience in major hospitality or live entertainment security.
• Experience preferred in CCTV systems, Computerized Access Control, and security alarm systems, Venue Management.
• 5+ years progressive security/police operations experience.
• CPR/First Aid/AED Certified.
• Associate's degree required; Bachelor's preferred.
• Proficiency in Microsoft Office.

PHYSICAL REQUIREMENTS

• Requires work inside and outside in all types of weather with fluctuations in temperature and conditions.
• Must be able to frequently traverse the building including moving between multiple floors and ascending/descending stairs.
• Must be able to lift materials or equipment up to 50 pounds and must be able to pull/push/move up to 100 pounds with assistance if necessary.

OTHER REQUIREMENTS

• This position requires the employee to be physically on-site to perform their required duties.
• Off-site requirements include but are not limited to traveling for education and training, site visits, and meetings.
• Must be able to work extended or irregular hours including frequent evenings, weekends, holidays, and extended hours as needed.
• Successful applicants must be able to pass a post-offer, pre-employment background check.

• Eligibility to participate in Group Health, Vision, & Dental Insurance Plans;
• Employer-Provided Short-Term Disability, Long-Term Disability, Group Term Life, and AD&D Insurance;
• Eligibility to participate in Medical and Dependent Care Flexible Spending Accounts;
• Eligibility to participate in 403(b) Retirement Plan, including Employer Match Program;
• Paid Time Off including Vacation, Sick, and Holidays;
• Employer Paid Parking.

About the Fox Theatre

The Fox Theatre is one of Atlanta's premier venues for live entertainment, welcoming more than 250 performances a year in its 4,665-seat theatre. From concerts to ballets, comedy, and movies, the historic venue attracts more than 500,000 visitors annually. The theatre also hosts over 100 annual private events like wedding receptions, trade shows, corporate meetings, and association functions in two fabulous ballrooms. The Fox's premium Marquee Club presented by Lexus, is a 10,000-square-foot, three-story luxury bar accessible to all Club Level ticket holders or annual members of the Fox Theatre. As a 501(c)(3) nonprofit arts organization, the Fox Theatre stands today as a fiercely protected landmark and a nationally acclaimed theatre. The Fox Theatre proudly acknowledges its partners for their generous support: Coca-Cola, Lexus, Georgian Terrace Hotel, Georgia Natural Gas, and Regions Bank. Tickets for all events are available at FoxTheatre.org, or toll-free at 855-285-8499. Stay connected by following the Fox Theatre on social via @theFoxTheatre on Instagram, X, and Facebook.

Notable accolades include 2024 Billboard Magazine #1 Highest Grossing Theatre Worldwide (2,001-5000 capacity); 2024 VenuesNow Magazine #1 Year-End Top Stops (2,001-5,000 capacity); 2024 Pollstar Magazine #3 Theatre Worldwide in Tickets Sold; and 2022 IEBA Theatre of the Year.

About the Marquee Club Presented by Lexus

The Marquee Club Presented by Lexus is the Fox Theatre's premium club space open to Club Level seat holders or annual Members only. Adjacent to the theatre, the Moroccan and Middle Eastern-style club is 10,000 square feet of luxury space that includes five premium bars; and three rooftop environments, including the climate-controlled Conservatory, patio-covered Arcade Terrace, and outdoor Rooftop Terrace. Open only during public events at the Fox Theatre, the Marquee Club offers a premium pre-show through post-show experience with benefits including early entry, private restrooms, 2 alcoholic beverages per event, pre-show food, onsite activations during select events, and more. Additional amenities include priority pre-sale ticketing notifications, concierge guest services, and self-parking access to an adjacent lot for some membership levels.

Whether on the front lines or behind the scenes, every single member of our staff plays a vital role in the memory-making experience we call "The Fox Experience". The members of our staff are held to the highest Guest Service Standards. Seeing a smile on the face of every guest and knowing that you are taking part in the making of a memory that will last forever is just one of the many perks of working at the Fox.

Fox Theatre, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Fox Theatre complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Fox Theatre expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

The Fox Theatre is located at 660 Peachtree Street NE, Atlanta, GA 30308.