Senior Manager Applications

SUMMARY:

Reporting to the Director of Information Technology, this is a working manager position

responsible for the delivery, support, and continuous improvement of enterprise applications

supporting US WorldMeds' business operations. Highly energetic, passionate champion for the

business and can quickly establish credibility within the organization.

The position provides Tier 2 and Tier 3 support for application-layer issues and owns application oriented

projects including system enhancements, integrations, reporting development,

database connectivity, application administration, and security management. The role partners

closely with business stakeholders to understand needs, resolve issues, and advance

organizational goals through the effective use of technology.

DUTIES AND RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but

does not restrict the tasks that may be assigned. Management may assign or reassign

duties and responsibilities to this job at any time due to reasonable accommodation or

other reasons.

* Build effective partnerships with function line managers across Quality, Clinical, and

Corporate teams, influencing capability development to align with IT architecture,

vision, and business priorities.

* Balance immediate needs with long-term goals to create an IT roadmap alongside senior

leaders, IT management, steering committees, and investment plans.

* Oversee application initiatives including enhancements, upgrades, integrations, and

reporting solutions.

* Deliver Tier 2 and Tier 3 support for enterprise applications, resolve issues efficiently,

and keep users informed throughout the process.

* Take responsibility for application security administration, license management, system

configurations, and documentation.

* Manage integrations involving ETL, EDI, APIs, and third-party data interfaces.

* Facilitate collaboration and translate technical concepts into accessible language.

* Document requirements, use cases, and process flows with business stakeholders,

convert these into IT project plans, and ensures successful implementation and

operations.

* Champion quality and scalability in IT business systems, promoting efficient processes

that can adapt to evolving business needs.

* Delegate tasks, empower team members, motivate and coach staff to help them reach

their full potential.

* Provide hands-on operational support for installed technologies, including

configuration, process development, and content management.

* Prepare GxP business and technical requirements, use cases, and process flow

documentation; develop thorough test plans and scripts, conduct testing, support user

acceptance, and manage production rollouts.

* Maintain up-to-date systems documentation and ensure compliance with IT policies,

SOPs, standards, GxP requirements, and change controls.

* Oversee relationships with application vendors, contractors, developers, and Business

Analysts.

* Contribute to disaster recovery planning and testing.

* Perform other responsibilities as assigned.

QUALIFICATIONS:

* Associate's Degree required; Bachelor's Degree preferred.

* Minimum 5 years application support or development experience.

* Minimum 3 years leading the work of others.

* Experience with SQL Server, reporting tools, ETL/EDI, and integrations.

* Strong analytical and communication skills.

COMPETENCIES:

* Adaptability, Analytical Thinking, Business Acumen

* Customer Service, Problem Solving, Project Management

* Professionalism, Teamwork, Written and Oral Communication

The physical demands and work environment described here are representative of those

that must be met by an employee to successfully perform the essential functions of this

job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

PHYSICAL DEMANDS:

* Frequently required to stand

* Frequently required to walk.

* Frequently required to sit.

* Frequently required to talk or hear.

* Occasionally required to lift light weights (less than 25 pounds)

* Specific vision abilities required for this job include: close vision, color vision and

ability to adjust or focus

WORK ENVIRONMENT:

* The noise level in the work environment usually is quiet.