Patient Service Coordinator

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

PositionSummary

Providesadministrative support to the infusion suite clinical staff and patients to ensure a seamless patient experiencestart, entering a newpatient into our system, to finish, when a patient leaves the infusion suite. Professionally greets and welcomes patients to the infusion suite.Schedules appointments for patients in an efficient and timely manner.Answers, screens, anddirectsall incoming calls toappropriate personnel relayingmessages between patients and clinical staff. Supports and adheres to theIntrafusionby McKesson Compliance Program,to includethe Code of Ethics, Business Standards, Standard Operating Procedures, andIntrafusionby McKesson's Shared Values.

Key Responsibilities

• Greetspatients to the infusionsuitein a prompt,courteousand professional manner. Checks in patients and informs clinical staff of patient arrival.

• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms into the EMR. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.

• Answers, screens, and responds to routine questions, routing toappropriate personnelasindicated, or taking thorough messages if the necessary personnelisunavailable. Checks and communicates messages inan accurateandtimelymanner according to procedures, documenting accordingly.

• Checks patients out after discharge from appointment by infusion Registered Nurse.Schedulesreturning appointmentsin accordance withphysician order and, as applicable, insurance approval. Provides patients with appointment details and providesconfirmationcalls prior.

• Recordspatient cancellations and missed appointments;reschedulesappointments. Notifiesappropriate staffof the cancellation and makesnoteinpatientchart.

• Provides general administrative support by electronically filing charts and forms and sorting inbound emails, correspondence, or faxes.

• Maintainsinfusionsuite in a neat and orderly manner. Maintains a legible supply of forms andappropriate officeand medical suppliesrequiredfor the infusion suite's daily activities.

• Unboxes and checks in medication inventory promptly upon receipt, labeling and storing medications as directed

• Completes medication inventory counts into system at the end of each day worked, communicating any concerns to the clinical and business office teams per protocol

• Enters new patients and/or changes in therapy into the EMR per workflow, monitors each until approval is obtained, schedules patient once approved, and provides updates to provider or patient throughout the approval process upon request

• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards topatient'srecords.

• Other duties as requested or assigned. May type memos and forms.

Minimum Requirement

Typically requires 3+ years of related experience.

Education

High school diploma or equivalent required. Five years of experience in a healthcare settingrequired.

Critical Skills

• Proficiencywith computer systems and Microsoft (Outlook, Office Word, and Excel)required.

• Must successfully complete required e-learning courses within90 daysof occupyingposition.

• Demonstrates Adaptability: Handlesday to daywork challenges confidently; is willing and able to adjust to multiple demands in a fast-paced environment, shifting priorities; demonstrates flexibility.

• Shows Work Commitment: Setshigh standardsof performance and works efficiently to achieve them.

• Commitsto Quality: Emphasizes the need to deliver quality services

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at theemployeesite during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.Requiresstanding and walking for extensive periods of time. Occasionally lifts andcarriesitems weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment

The work environment may include exposure to communicable diseases, toxic substances, radiation, medical preparations and otherconditions common toaclinic environment. Work will involve in-person interaction with co-workers and management

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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