Technical Support Engineer

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title
: Mechanical Support Engineer
Location
: Quincy, Illinois

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gases, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

Reporting to the Manager of Technical Support and Field Service, this role serves as a mechanical technical support specialist, providing post-sales expertise and training to authorized channel partners on Gardner Denver Blower and Vacuum products. The ideal candidate brings experience with blowers or similar rotating equipment and demonstrates strong mechanical aptitude, including the ability to disassemble, diagnose, and rebuild machinery-experience in diesel or automotive repair is highly valued. A solid understanding of basic electrical systems is also important, particularly the ability to read schematics and work safely with low voltage (24-110V). Familiarity with PLC troubleshooting is preferred.

Responsibilities

• Provide expert mechanical, technical support to channel technicians, leveraging contact management systems to deliver problem-solving assistance, resolving complex product and system issues while maintaining professional customer interaction.
  
  
  
• Lead resolution of customer issues with ownership and follow-through, proactively troubleshooting and ensuring full issue resolution and customer satisfaction.
  
  
  
  
• Manage and develop knowledge resources, including creating and updating knowledge articles, technical bulletins, fault trees, and troubleshooting guides to enhance technician effectiveness.
  
  
  
  
• Collaborate across teams by communicating with engineering, operations, and management to understand product specifications, identify root causes, and develop solutions.
  
  
  
  
• Document and report complex technical findings through technical assessments, developing clear reports outlining issues, root causes, and recommended actions.
  
  
  
• Support quality and reliability tracking by inputting critical issues into the QRMS system to facilitate data-driven improvements.
  
  
  
  
• Contribute to training development and delivery by assisting in designing and delivering training materials such as presentations and workshops for channel partners and internal teams.
  
  
  
  
• Support new product development initiatives, including providing serviceability input, field trials, upgrades, and ensuring technical support readiness for new technologies.
  
  
  

• Bachelor's degree or relevant technical and work experience equivalent.
  
  
  
• 5+ years of experience in a mechanical technical work environment.
  
  
  

• Proficiency in MS Office applications - PowerPoint, Excel, Word.
  
  
  
• Strong presentation skills - capable of engaging customers, channel partners, management, and peers.
  
  
  
• Core competencies including excellent written and verbal communication, relationship-building, conflict resolution, self-motivation, and effective planning and organization.
  
  
  

• Fully Site Based
  
  
  
• Up to 25%, with the possibility of some international travel.
  
  
  
  

Pay Range:

The pay range for this role is $65,000 - $85,000. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we foster a culture of personal ownership-taking responsibility for our company, communities, and environment as well as our health and well-being. Our comprehensive benefits package is designed to support your health, well-being, and financial future. This includes medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options. Join us to be part of a company dedicated to making life better for our employees, customers, and communities.

About Ingersoll Rand

Ingersoll Rand Inc. (NYSE: IR), driven by an entrepreneurial spirit and ownership mindset, specializes in mission-critical flow creation and industrial solutions across more than 40 respected brands. Our innovative products excel in complex, harsh environments, helping customers develop lifelong relationships through expertise, productivity, and efficiency. For more information, visit www.IRCO.com.