Supervisor, Clinical & Business Systems | Patient Flow

Emplify Health is seeking an experienced Supervisor, Clinical & Business Systems | Patient Flow to join our team! The Supervisor, works with the Manager of Clinical & Business Systems to plan, organize and direct personnel and work processes in various aspects of the development, implementation, and maintenance of clinical and business information systems.

This position provides direct oversight of approximately 10 staff and will serve as a leader partnering closely with inpatient operations teams to ensure seamless integration and continued excellence in patient flow.

Key Responsibilities:

• Oversees the implementation, maintenance, and optimization of clinical and business information systems

• Assigns tasks, monitors performance, provides guidance, and ensures adherence to policies and procedures.

• Provides application trouble shooting, integration support, project planning, execution and monitoring.

• Provides leadership to recruit, develop, engage, and retain a high-performing team.

• Develop and maintain relationships with internal and external stakeholders to ensure alignment and collaboration on initiatives.

• Collaborates with Manager of Clinical and Business Systems in identifying resource needs and recommends acquisition of additional resources when necessary.

• Fosters a culture of continuous improvement to achieve organizational goals.

• Manage performance metrics and reporting to track team effectiveness and performance improvement.

• Collaborates with other Information Systems and Digital Technology (ITDS) and clinical teams to resolve issues and implement solutions.

What's Available:

• 1.0 FTE

• Schedule: Monday-Friday Days

• Location: Remote eligible position for residents of WI, MN, and IA. However, would require willingness to work onsite as needed for business needs. Occasional travel to the Green Bay, WI area throughout the year as well.

• Immigration sponsorship (e.g., H-1B) is not available for this position.

What You'll Need:

• Education: Bachelor's degree in healthcare or computer science or equivalent years of experience and education

• Experience: 2 years of experience

• Prior supervisory or teamlead experience preferred.

• Prior Epic familiarity with Grand Central, Prelude, Transport, preferred

• Passion for service excellence and continuous improvement

• Strong leadership and team building capabilities

• Competitive Benefits:We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution.

• Work-Life Balance:We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays.

• Professional Development:Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center.

• Diversity, Equity & Inclusion:We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources.

• Additional Employee Discounts and Perks

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Core for all Leaders

• Organizational Strategy and Implementation -- Recognizes market trends, judges the impact on their AOR, contributes to responsive strategic plans, develops AOR operational plans, articulates these plans, and ensures they are communicated to gain alignment and commitment of all AOR staff.

• Fiscal Management -- Effectively uses established processes to ensure accountability for effective operations and resource management.

• Human Resource Management -- Effectively uses established processes to: select, align, develop, motivate, manage, and retain a team of highly skilled employees.

• Excellence in Service and Quality-- Achieves seamless delivery of quality patient care, safety, excellence in patient experience, and customer service. Utilizes Continuous Quality Improvement principles and platform planning in decisions, improvements, and system design.

• Organizational Leadership -- Provides leadership and accomplishes objectives by ensuring the integration of processes and initiatives while modeling collaboration. Participates and supports in brand/service delivery teams as requested.

• Maintains accountability for implementation of requirements of regulatory agencies

• Serves as liaison to the community

• Duties and responsibilities as defined by specific department (if applicable)

PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION, VISION AND VALUES:

Mission:

Together, we inspire your best life by relentlessly caring, learning and innovating.

Vision:

Leading with love, we courageously commit to a future of healthy people and thriving communities.

Values:

Belonging, Respect, Excellence, Accountability, Teamwork, Humility

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.