Communications Operator - Communications - PRN

Summary:

Responsible for answering all incoming and in-house calls and transferring to proper party by operating the Definity G-3, G.E. paging system and short-wave radio.

Responsibilities:

• Answer incoming and in-house calls and transfer to proper party; handle pages, beepers and short-wave radio as directed:
  • Answers calls with-in 4 to 6 seconds promptly and courteously.
  • Forward calls to the proper party correctly and quickly.
  • Pages medical staff and hospital personnel as directed in courteous and timely manner.
  • Beep personnel as requested, giving location of party requesting assistance in a timely and distinct manner.
• Conduct Codes and alarms in according to the policy manual:
  • Response to Dr. Heart within 2 seconds of reporting time.
  • Response to CCU, ICU, CATH LAB, PACU, DAY SURGERY code board with-in seconds of alarms.
  • Response to the fire alarms systems in adequate time.
  • Response to door alarms entrance and exits.
  • Response to emergency room panic alarm and notify security.
• Perform clerical duties as required. Assumes responsibility for self-regarding knowledge of policies, manuals and communications:
  • Takes responsibility for self-growth and job improvement.
  • Issue keys for hospitality room and fill out information form accurately.
  • Collect deposits for hospitality room.
  • Page security for check-in/check-out for hospitality rooms.
  • Notify environmental service of all checkouts.
  • Page overhead clearly and professionally.
• Demonstrates full support of the hospital's mission through conduct consistent with belief statements. Uses position and job responsibilities as unique means for integrating values into the work process and for making a positive contribution to the organization's cultural climate:
  • Use verbal and written communication skills to convey ideas in positive, value-sensitive, people-respecting ways.
  • Displays an understanding of and need for proper stewardship of hospital resources by the way in which one's job responsibilities are implemented.
  • Maintains an awareness of one's impact on others in order to display a caring, sensitive approach to others as evidenced by listening, understanding and responding to the needs of patients, colleagues and supervisor.
  • Show respect for customer needs by developing and maintaining an active willingness to participate as a team member.
  • Shows respect for co-worker and associates.

Requirements:

• Excellent verbal communication skills required.
• One year switchboard experience preferred.

Work Schedule:

PRN

Work Type:

Per Diem As Needed