Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:
- Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
- Annual incentive bonus plan based on company achievement of goals
- Time away from work including paid holidays, paid time off and volunteer time off
- Professional development courses, mentorship opportunities, and tuition reimbursement program
- Paid parental leave and adoption leave with adoption financial assistance
- Employee discount program
Job Description Summary: Customer Success Manager is the owner for large group commercial accounts and is responsible for developing and managing relationships with assigned groups and brokers to meet retention and sales targets. The Customer Success Manager also develops and leads account strategy, negotiates contract terms, provides progress reports to leadership, and implements best practices cross functionally to drive broker, customer and member satisfaction.
Job Description
- Develops, implements, and oversees account strategies to drive successful retention and revenue results as outlined in goals set by sales leadership.
- Sells and retains medical, dental, Stop Loss, and ancillary products in accordance with established goals and objectives.
- Leads financial negotiation with strong knowledge of funding options and revenue growth opportunities, in collaboration with underwriting, monitoring renewal quotes and RFPs to ensure accuracy and timeliness.
- Leads collaboration with groups, brokers, and internal parties to ensure common objectives of key stakeholders are negotiated and implemented, including but not limited to escalated items and vendor integration.
- Prepares and presents sales presentations, in collaboration with sales leadership, to effectively communicate the value of Blue KC.
- Develops, maintains, and effectively communicates detailed health care knowledge and insights to establish partnership as trusted advisor to groups and brokers.
- Mentors and leverages internal account team to effectively collaborate to meet needs of groups and brokers.
- Supports new business implementation as an opportunity to start building relationships and credibility with new customer.
- Invests time in ongoing broker relationship management to drive optimal agency performance.
- Facilitates and manages life cycle of the group relationship from RFP through renewal cycles.
- Assists with orientation of new employees, providing ongoing guidance on territory management, retention plans, and strategic targeting of prospects.
- Leads special projects and tasks as assigned by management.
Minimum Qualifications:
- Bachelor's degree in business, marketing, communications, or other relevant academic discipline or equivalency between education and experience
- 5 years of related experience in health insurance sales/retention; or equivalent experience managing business relationships or consulting with large employer groups.
- Thorough knowledge of health insurance principles, practices, and products.
Preferred Qualifications:
- Minimum 1 year experience as an Account Executive at BCBSKC or equivalent role at BCBSKC
- Sales Experience
Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
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Blue Cross and Blue Shield of Kansas City
parental leave, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
Jan 29, 2026