Account Executive

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Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

The National Account Executive is responsible for managing strategic issues and cultivating relationships with Duke Energy's largest and most complex commercial customers across all Duke operating companies. This role focuses on enhancing customer satisfaction, strengthening key external partnerships, building customer advocacy, and identifying opportunities to grow earnings. In collaboration with internal teams, National Account Executives develop and execute strategies that support the company's business objectives, policy priorities and reputation management efforts.

Relationship and Issues Management

• Establish and maintain strong relationships at all levels within customer organizations to support long-term engagement and strategic alignment.

• Understand customer's unique needs, strategic issues, business objectives and decision-making processes, and effectively communicate those needs internally to drive alignment and support.

• Demonstrate an in-depth knowledge of rate structures, billing options, and customer programs across all Duke operating companies.

• Serve as lead negotiator and primary decision maker in resolving customer issues, ensuring timely and effective solutions.

• Own and manage the entire customer relationship, coordinating with internal departments, including senior leadership, to ensure alignment.

Business & Economic Development

• Drive earnings growth by proactively identifying and positioning product and service solutions that meet and exceed customer needs.

• Manage the sales process from initial needs assessment through solution delivery, coordinating internal cross-functional teams to ensure customer success.

• Coordinate and manage customer service projects and load growth opportunities.

• Actively promote the implementation and broad acceptance of the company's tools and services.

Strategic Planning

• Develop and execute strategic plans to proactively address and resolve issues, strengthening and preserving relationships with the company's large business customers.

• Develop and maintain a comprehensive understanding of the customer's business, key stakeholders and strategic initiatives to better anticipate needs and deliver value.

• Monitor and communicate market trends, forecasts, and external factors - such as environmental and regulatory developments - impacting large business customers, providing insights to internal stakeholders for strategic planning and forecasting.

• Develop and implement action plans for specific projects to achieve defined business objectives and customer outcomes.

Project Management

• Serve as the primary liaison between customers and internal teams to ensure timely delivery of solutions and alignment with customer expectations.

• Provide support during emergency and storm events by communicating outage information and restoration updates to customers.

Education and Policy Advocate

• Establish and maintain effective communication and education channels to keep customers informed and engaged.

• Serve as a liaison between the company and customer to communicate and educate on relevant regulatory and legislative matters.

• Prepare and present relevant information on emerging trends, technologies, and industry developments to customers, ensuring they remain informed and engaged.

Performance Management

• Serve as a resource to assigned internal cross-functional teams to assist in developing solutions to large business customers' needs.

• Develop and maintain technical and working knowledge of customer processes and technologies that affect the energy delivery methods including all energy end uses.

• Develop and maintain comprehensive working knowledge of electric systems and components, including those associated with Duke Energy's transmission and distribution system, as well as the effect of the interface with the customer's systems.

• Bachelors degree AND five (5) years minimum required related experience

• In Lieu of degree(s) and experience listed above, High School/GED AND nine (9) years minimum required related experience

• Master's degree

• Professional Engineer

• Certified Energy Manager

• Data Analyst experience

• Project management experience

• Experience managing relationships with large and complex customers and/or key stakeholders

• Excellent interpersonal skills including communication skills, presentation skills, conflict resolution and negotiation skills

• Excellent judgment and decision-making skills

• Ability and flexibility to effectively manage and facilitate multiple projects and issues simultaneously

• Ability to develop results-oriented business relationships to influence the outcome of issues to effectively advance and/or position the corporation's business plans and objectives

• Ability to maintain composure and clarity of thought and purpose when confronted with highly stressful situations

• Knowledge of customer-side energy distribution and energy-consuming systems and processes

• Effective analytical, problem identification and resolution skills

• Ability to work in a team environment to coordinate resources in a matrixed organization to meet customer expectations

• Ability to build relationships in a virtual environment

• Proven self-starter, with a results-oriented mindset, capable of taking initiative and driving tasks to completion with minimal supervision

• Proficiency in Microsoft Office software tools and demonstrated ability to learn new systems

Working Conditions

• Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable daily commute to a Duke Energy facility

• Ability to engage 24/7 for response and resolution of emergent customer needs including but not limited to power outages, emergent maintenance work, and major storm support.

• Occasional overnight travel to attend customer meetings, conferences, and internal meetings.

Travel Requirements

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