Application Coordinator II

General Position Summary: The Junior Application Coordinator (AC) participates in the development and design of the application(s) for which the AC is responsible and is required to gain an in-depth knowledge of the assigned Epic module(s).

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   Demonstrates proficiency in understanding computer systems, applications, and interfaces.

   
   

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   Demonstrates proficiency in data gathering techniques and the ability to design and

   
   

communicate systems solutions to user issues and problems of medium complexity.

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   Demonstrates an intermediate understanding of the relevant clinical and/or business operation functions.

   
   

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   May require specialized knowledge in a specific application/module/computer system.

   
   

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   Creates detailed work-related specifications, system design documentation, procedures, process flows, data flows and project and change management plans.

   
   

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   Communicates effectively with users and colleagues. Conducts regular day-to-day communication with JHM teams and vendor installation teams.

   
   

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   Demonstrates proficient degree of analytical skills.

   
   

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   Supports multiple concurrent work efforts, educates and coaches other team members, and works with minimal supervision in support of team initiatives.

   
   

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   Works as a member of a specific application team as well as with other application and technical teams.

   
   

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   Responsible for developing and documenting the internal procedures that will be used in conjunction with applications.

   
   

Job Responsibilities:

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   Analysis and Design: Employ proficient analytical skills to define systems requirements and objectives for system application and interfaces.

   
   

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  Communicate with project team members.

  
  

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  Identify data element needs for clinical and/or business operations.

  
  

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  Prepare written documentation of clinical and/or business operation workflows.

  
  

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  Draft project scope plans, project plans, and issue logs; monitor and report status of assigned project task plans to Lead project staff and/or manager.

  
  

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  Function as a liaison to the system users and stakeholders to translate clinical and/or business requirements into technical requirements, data flows and process flows.

  
  

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  Educate team members on clinical and/or business operations requirements, objectives, and the relevant system applications or modules.

  
  

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  Set standards for naming and numbering conventions and security classifications.

  
  

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  Assist in developing risk mitigation strategies.

  
  

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  Provide support in developing reports, validating data, and developing control mechanisms.

  
  

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  Analyze new functionality in releases to determine how it should be used.

  
  

Application Configuration/Development: Work with the appropriate subject matter experts and other project team members in design, build, and validation sessions.

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  Provide technical expertise in the supported application. Work with application stakeholders to improve the effective utilization of the application.

  
  

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  Perform system administration and configuration.

  
  

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  Create and document appropriate unit test plans.

  
  

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  Understand how workflow decisions translate to application configurations.

  
  

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  Build system dictionaries and perform test system setups.

  
  

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  Populate databases during the initial system build with assistance from vendor.

  
  

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  Work closely with the technical support on issues of install choices, master file and category list set up, synonyms and preference lists, etc.

  
  
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  Testing and Implementation Skills: Assist with full system testing and go-live planning.

  
  

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  Develop with the Enterprise team for test scenarios/conditions.

  
  

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  Assist with creation and execution of system and integrated test plans.

  
  

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  Assist in the preparation of the application live plan.

  
  

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  Collaborate with training team and work with end users.

  
  

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  Aid trainers during user training.

  
  

System Support: Support application during and after live process.

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  Prioritize and implement requested changes to the system.

  
  

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  Coordinate software updates and changes with users.

  
  

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  Review new vendor software releases and updates to help determine which features will be utilized.

  
  

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  Maintain rules for how each new version is released.

  
  

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  Analyze new functionality in new releases to determine whether or how it should be used.

  
  

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  Coordinate software updates and changes.

  
  

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  Review and test each new release.

  
  

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  Maintain rules for how each new version is released.

  
  

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  Establish change control processes and procedures

  
  

Communication/Project Management:

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  Identify key dependencies for assigned tasks and work to manage these to meet milestones.

  
  

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  Educate and coach other team members and work with minimal supervision in support of team members on tasks of medium complexity.

  
  

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  Report project issues and staff performance issues to Team Lead / Manager.

  
  

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  Frequently provide status reports.

  
  

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  Respond to vendor questions.

  
  

Education: Baccalaureate degree, education or health related field with educational courses. Professional certification(s) and/or related experience

beyond minimum training experience qualifications may substitute for formal education requirement on a two years' experience-for-one year education basis.

Certifications: Required to complete and pass certification in assigned EPIC application module(s) within 120 days of employment in this role.

Experience: Two years operational experience in a clinical or healthcare business operations setting or two years' experience in Information Technology.

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  General understanding of the workflows in clinical or healthcare business operations.

  
  

Preferred Job Qualifications: Experience implementing clinical and/or healthcare business information systems in a large-scale and complex healthcare organization.

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  Epic certification in the module(s) being represented.

  
  

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  Experience in Epic installations.

  
  

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  Knowledge of the current healthcare environment preferred.

  
  

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  Experience in developing business and/or clinical workflows related to the assigned application module.

  
  

Knowledge, Skills, & Abilities (KSA's): Ability to handle analysis, design, system configuration and testing tasks at a low to medium level of complexity.

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  Ability to incorporate policies, procedures, and specific clinical practice and/or business processing needs into information systems training

  
  

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  Excellent customer service skills

  
  

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  Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education

  
  

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  Strong organizational skills in managing multiple priorities

  
  

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  Uses critical thinking skills regarding use of the clinical/business operations software applications

  
  

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  Detailed understanding of clinical/business operations workflows and system configuration gained by participating in validation sessions with project team members and assisting in system design.

  
  

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  Proficiency in Microsoft Office applications - Word, Excel, PowerPoint, with proficiency in Microsoft Visio and Project desirable.

  
  

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  Demonstrated expertise in technical design techniques for related software applications.

  
  

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  Demonstrated knowledge of project management principles as they relate to assigned tasks.