Location: New Parkland Hospital
Primary Purpose
Assists with operations of assigned location to include responsibilities such as administrative support/operations and facility management, etc. based on location, to ensure effective operations.
MINIMUM SPECIFICATIONS
Education
- High School or equivalent.
Experience
- Must have two (2) years of administrative support experience.
Skills or Special Abilities
- Must be able to type 25 words-per-minute with a maximum of three errors.
- Must be able to successfully pass an Intermediate-level Microsoft Word, Excel & PowerPoint, as established by Employment Services, with a minimum score of 90%.
- Must successfully pass the established Telephone Skills and Customer Service test with a minimum score of 80%.
- Must have excellent vocabulary skills and a demonstrated ability in English and grammar.
- Must be able to compose correspondence independently.
- Must be familiar with the operations of standard office equipment and healthcare terminology.
- Must be able to write effectively.
- Must be able to demonstrate good phone techniques and manners.
- Must be able to use sound judgment in making complex decisions.
- Must have the ability to manage EPIC templates.
- Must have basic knowledge of facility management and environmental safety requirements.
- Prefer experience with Microsoft Access.
Other Requirements:
- This job is intended for off-campus locations; therefore, placement into classification is dependent upon Compensation and Employment's approval.
Responsibilities
- Assists with all aspects of operation (administrative, business, clinical, etc.) for assigned health centers.
- 2Organizes and maintains employee files, and records. Follows up on pending matters to provide timely and accurate information as needed.
- Researches, assembles, summarizes and compiles data for complex reports and presentations in order to provide administrative support to assigned Site Administrator/Director and center which may lead to completing special projects as assigned.
- Assists with effective EPIC template management to ensure productivity standards are consistently met.
- Assists with analyzing critical operations on an ongoing basis. Provides weekly, monthly, and annual reports to evaluate and demonstrate productivity. Communicates results to management.
- Assists with facilitating patient complaints, screens and routes telephone calls, receives and refers visitors, schedules appointments, takes messages, maintains appointment calendars, schedules and coordinates meetings, and makes travel arrangements.
- Assists with effective facility management, including co-locators as measured by cleanliness, proper type, amount and functioning of equipment, and overall environmental safety.
- Assists with the timely and effective maintenance of equipment and rooms to ensure maximum productivity. May assist with space planning, including renovations, new sites, capital repairs and acquisitions.
- Assists with the local performance improvement program as required.
- Maintains a positive working relationship with all internal and external co-located agencies, funding programs, government entities, insurance carriers, individual physicians/clinical personnel, third party payors, management, employees, patients, other PHHS departments, and the public to promote teamwork, cooperation and a positive public image.
- Organizes and expedites the flow of work through Site Administrator's or Director's office, initiating follow-up- actions as required, to reduce unnecessary interaction with Site Administrator or Director in routine matters.
- Takes dictation, notes and/or meeting minutes that are technical and/or confidential in nature. Transcribes into final form ensuring that highly accurate information is documented.
Requisition ID: 985346
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Parkland Health and Hospital System (PHHS)
Jan 29, 2026