Aftermarket and Fleet Services Administrator

Job Description:

Travel Requirements: Less than 10%

Job Overview

The Service Operations Coordinator provides administrative and operational support to the Technical Services Group (TSG), Sales, and Supply Chain teams to ensure the effective planning, execution, and documentation of service work. This role is responsible for coordinating service schedules, managing work orders within the EAM system, staging parts and materials, and supporting the full service lifecycle from quotation through invoicing. The Service Operations Coordinator plays a critical role in maintaining accurate system data, supporting field and shop mechanics, and ensuring inventory integrity within the service warehouse. The position requires strong organizational skills, attention to detail, cross-functional communication, and a commitment to safety and operational excellence.

Key Responsibilities

• Liaising with the TSG Manager, Sales Team and Supply Chain to schedule upcoming service work orders using the EAM scheduling tool. Scheduling communications with the Field Service Mechanics and Shop Mechanics on a regular basis.
• Create and Maintain Bill of Materials in EAM
• Staging part requirements for upcoming service work and allocating those parts to work orders.
• Entering work orders into EAM from the field service report process, utilizing the service work order module.
• Generating customer quotations for service work liaising with the Service Manager and Field Service Mechanics.
• Managing all steps in generating customer invoicing once a purchase order has been received.
• Managing drill parts in and out of service warehouse, including cycle counts and inventory audits.
• Other administrative functions, as assigned

Key Skills & Competencies

• Safety Consciousness: Adherence to strict health, safety, and environmental practices.
• Teamwork: Collaborative and respectful approach within the team.
• Communication: Advanced verbal and written communication skills.

Qualifications

• Excellent Organizational Skills
• Computer literacy - Microsoft Office -Word, Excel, SharePoint

Education:

• Requires a High School diploma

Experience:

• 2 to 5 years of experience in similar positions managing fleets
• EAM experience a big plus

Languages:

• Knowledge of local languages is beneficial.

Physical and Environmental Conditions

Work Environment:

• Ability to work in field environments, including outdoor, industrial, and sometimes remote settings.
• Mining operations; exposure to noise, dust, and heavy machinery. Compensation, Benefits and Perks Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance. Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect:
• a strong compensation plan
• medical, vision, and dental program
• retirement program
• employee recognition rewards program (BRAVO)
• employee assistance program
• Company Overview Established in 1890, Boart Longyear is the world's leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration activities spanning a wide range of commodities-including copper, gold, nickel, zinc, uranium, and other metals and minerals-the Company also supports activities in the energy, oil sands exploration, and environmental sectors.The Drilling Products division delivers advanced research and development capabilities and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering maximum performance, reliability, and safety in the most demanding conditions. Our People At Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. That is why we are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassment-spaces where everyone can contribute and be heard. Our Vision To create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity. Our Values Our success as a business depends on how we operate. The how is the distinctive way in which we conduct our business, guided by our values of:
• Integrity
• Health & Safety
• Teamwork & Diversity
• Customer Focus
• Sustainability
• Boart Longyear is headquartered in Salt Lake City, Utah, USA. Visit our website, boartlongyear.com and follow Boart Longyear on social media: LinkedIn , Facebook , Instagram and Twitter .As an Equal Opportunity Employer, we thank all who apply but will only be contacting those selected for an interview . Please apply online at https://careers.boartlongyear.com/

Auto req ID: 16460BR

Job Code: 210007 Administrator 3.09.Administrative

Company: Drilling Products

Business Line: Product Services

Function: Research and Development

Region (Business Group): NAM

Country: United States Of America

State/Province: Utah

City: Salt Lake City