Sr. Director, Customer Marketing - Creators

As the Senior Director of Customer Marketing, you will be the worldwide strategic leader for Creators, owning one of Adobe's priority customer audiences, responsible for driving the customer-first marketing strategy, orchestrating full-funnel plans, and driving growth, engagement, and retention. You will convert company- and business-unit priorities into a clear, data-driven marketing plan for your customer group, partnering deeply with Product Marketing, channel owners, regional teams, and creative teams to deliver high-impact programs.

Reporting to the Vice President of Customer Marketing, you will lead a team and worldwide cross-functional squad, ensure disciplined execution across campaign and evergreen programs. You represent your group in senior forums - advocating for customer needs, business outcomes, and cross-functional alignment.

You are a strategic, analytical, and collaborative marketing leader who brings clarity, operational rigor, and a high bar for customer experience.

• Translate business priorities and customer insights into a cohesive marketing strategy for your customer group.

• Define annual and quarterly marketing objectives that ladder into Adobe's broader customer marketing vision.

• Build a deep relationship with our Product teams, acting as a trusted partner in shaping strategy, positioning, roadmaps, and go-to-market plans.

• Lead an integrated, full-funnel marketing plan spanning flagship campaigns, evergreen programs, and always-on content.

• Lead activations, co-marketing initiatives, and partner marketing to expand reach and impact.

• Convert strategy into actionable briefs and ensure cross-channel and global scalability across creative, web, media, social, events, and regional teams.

• Drive alignment with channel partners on priorities, messaging, timing, and resourcing.

• Lead the cross-functional customer-group marketing team and squad and ensure strong governance, clear roles, and disciplined execution.

• Surface risks, trade-offs, and resourcing needs early and resolve them in partnership with key leaders.

• Partner with international teams to align global strategy to local market needs and ensure localization readiness.

• Define success metrics, partner with Global Marketing & Insights to monitor performance, and ongoing optimization.

• Demonstrate how marketing contributes to business outcomes and customer lifecycle performance.

• Play a critical role in Adobe-on-Adobe, ensuring our marketing teams fully leverage Adobe's own products to deliver more effective and efficient programs.

• Represent the customer group in senior forums, shaping priorities and advocating for the customer needs.

• Act as a public-facing voice through events, customer conversations, and thought leadership opportunities.

• Collaborate with Finance, Operations, and Agency Management to ensure resources are allocated effectively and deliver strong return on investment.

• 15+ years of progressive marketing or go-to-market leadership experience, ideally in customer-lifecycle, full-funnel, or coordinated marketing.

• 5-8+ years leading teams or cross-functional groups with demonstrated success driving accountability and collaboration.

• Deep expertise in marketing planning, campaign orchestration, content development, and cross-channel execution.

• Strong strategic and analytical skills; ability to connect marketing investments to business objectives and performance.

• Proven efficiency in matrixed environments-aligning product, regional, creative, and channel leaders toward shared outcomes.

• Outstanding communication and executive-ready presence; able to simplify complexity, influence senior partners, and facilitate decision-making.

• Experience applying data, experimentation, and insights to optimize programs and drive continuous improvement.

• Excellent judgment, adaptability, and leadership presence during transformation and change.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

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AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.