Business Intelligence Analyst

The Opportunity

Adobe's Customer Solutions (ACS) organization is looking for an Business Intelligence Analyst, Advanced Analytics and Reporting to design, build, and scale intelligent analytics solutions that drive actionable insights across our Customer Experience Orchestration business.

In this role, you will work hands-on across data engineering, advanced analytics, and AI/ML to deliver trusted reporting, predictive insights, and next-generation intelligence that improves customer adoption, retention, and value realization. You will operate as an inspiring leader, partnering closely with business and technical customers to turn complex data into clear, decision-ready insights.

What You'll Do

Advanced Analytics & Insights

• Own end-to-end development of advanced analytics, dashboards, and data products focused on customer success metrics such as renewals, adoption, churn risk, NDR, and value realization.
• Translate complex datasets into clear, compelling narratives and actionable recommendations for senior leaders and partners across multiple functions.

Data Engineering & Architecture

• Design, build, and maintain scalable data pipelines integrating large datasets across subscription, services, usage, and customer health domains.
• Ensure data quality, consistency, and governance to support reliable, enterprise-grade analytics and reporting.

AI / ML Engineering

• Develop and deploy predictive and prescriptive models to surface churn risk, expansion signals, and consumption health.
• Build and operationalize ML- and LLM-powered insight workflows and agents that automate analysis and enable next-best-action recommendations.

Visualization & Storytelling

• Create executive-ready dashboards and reports using Power BI (and related tools), optimized for clarity, performance, and decision-making.
• Embed advanced metrics, forecasting, and insights generated by machine learning directly into analytics experiences.

Collaboration Within Multi-Functional Teams

• Partner closely with Customer Success, Engineering, Professional Services, Sales Operations, and Product teams to align analytics solutions with business priorities.
• Act as a trusted analytics advisor, influencing decisions through data rather than formal authority.

Operational Excellence

• Continuously improve analytics processes, performance, and scalability.
• Contribute to standards, procedures, and reusable frameworks across the analytics ecosystem.

What You'll Need to Succeed

• Bachelor's or graduate degree in Computer Science, Data Science, Business, or a related field.
• 3+ years of hands-on experience in advanced analytics, data science, business intelligence, or data engineering roles.
• Strong expertise in SQL, Python, Spark, and cloud platforms (Azure, AWS, or GCP).
• Demonstrable experience in building scalable data pipelines, advanced dashboards, and executive-level reporting (Power BI, Tableau, Adobe Workspace).
• Demonstrated track record of developing and deploying ML/AI models in production environments.
• Solid understanding of SaaS business models and Customer Success domains (renewals, adoption, churn, value realization).
• Superb communication skills with the ability to clearly explain complex analysis to senior and non-technical audiences.

Strong organizational skills with the ability to manage multiple initiatives and deliver outcomes in fast-paced environments.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.