Security Officer - Retail Customer Service Patrol

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Retail Customer Service Patrol in New York, NY, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Patrol Unarmed Officer with Allied Universal, you will monitor and patrol retail locations, helping to deter security-related incidents and create a welcoming environment for guests and staff. You will conduct routine patrols, remain visible throughout the property, and provide outstanding customer service while upholding our values of agility, reliability, and integrity. Join a team that puts people first and delivers security-related solutions through teamwork and innovation.

Position Type: Full Time

Pay Rate: $19.00 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients and visitors by carrying out security-related procedures, following site-specific policies, and participating in emergency response activities when appropriate.
• Respond to incidents and critical situations in a calm, problem-solving manner to help maintain a secure environment.
• Conduct regular and random unarmed patrols around the retail location and its perimeter to help to deter unwanted activity and identify potential concerns.
• Observe and report any unusual activity, property damage, or maintenance needs encountered during patrols.
• Work closely with store management and Allied Universal supervisors to address security-related concerns and support loss prevention efforts.
• Assist with access control by monitoring entrances and exits as directed by site procedures.
• Document and communicate security-related incidents or observations according to established protocols.

Minimum Requirements:

• Access control or badge experience is preferred.
• Loss prevention experience is preferred.
• A valid guard card or license is preferred.
• Customer service experience is preferred.
• A state, county, or city issued security license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.