Group Manager, Audience Support

Adobe Inc.
United States, California, San Francisco
Mar 09, 2026
The Opportunity We're hiring a Group Manager, Audience Support to help us lead some of Adobe's most visible and important public conversations. We're a dedicated team looking for someone to guide a high-impact group of influential product specialists in supporting and engaging our customers and protecting our brand across social. Our team shows up with clarity, empathy, and accuracy, especially when conversations are emotionally charged or high-risk. What You'll Do Lead and Develop the Team We lead and grow a team of Audience Support Specialists delivering public-facing product support at scale. We: Set standards for tone, accuracy, and judgment Prepare the team for launches, pricing updates, and high-volume moments Provide actionable mentorship that builds confidence and product proficiency Foster accountability and continuous improvement Partner During High-Visibility Moments We collaborate with leaders to align product support and customer engagement with broader care strategy and known issues. We turn product truth and audience sentiment into decisive action. Prepare and Adapt in Real Time Lead proactive briefings ahead of sensitive events, equipping your team of specialists with mentorship, clear resolution paths, known issue context, and tone guardrails. As conversations evolve, we adapt quickly and communicate clearly! Step In When It Matters Most We directly manage complex and sensitive conversations that require senior judgment and model how to balance empathy with authority and represent Adobe with confidence. Turn Audience Insight Into Action We identify emerging patterns and sentiment shifts across channels. We share insights with Care, PR, and Product teams to strengthen readiness, refine playbooks, and inform release planning. What You Need to Succeed 8+ years of experience in community management or social media support 3+ years of people leadership experience with a track record of developing strong teams Experience navigating high-risk or high-visibility moments Excellent judgment in fast paced environments Cross-functional partnership experience (PR, Legal, Product, Marketing) Familiarity with enterprise social tooling (e.g., Sprinklr or similar) Excellent written communication skills with a strong tone and empathy About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let's Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience. Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $129,900 -- $229,700 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $158,600 - $229,700 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.