Customer Success Manager

Adobe Inc.
United States, New York, New York
Jan 21, 2026
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity We're looking for a dynamic Document Cloud Customer Success Manager to join our Digital Media team. In this role, you'll partner directly with customers to accelerate adoption and help them realize the full value of Adobe's Document Cloud solutions. You'll build positive relationships with key customers, champion standard processes, and deliver presentations and insights that inspire confidence among users and executives. This role blends high-touch engagement with scalable digital programs to drive adoption and retention. You'll balance personalized guidance for strategic accounts with programmatic approaches that deliver broad, efficient impact. What You'll Do Build strong customer partnerships by understanding their goals and ensuring meaningful value from Adobe solutions Lead successful adoption of Document Cloud products, helping customers achieve their key outcomes Collaborate with Account Managers to uncover growth opportunities, mitigate risk, and drive account health Develop deep expertise across the Document Cloud suite and serve as a trusted product advisor Deliver compelling, executive-ready presentations and narratives that resonate with customers Partner cross-functionally with Sales, Solutions Consulting, Product Marketing, Support, and others to ensure smooth launches and strong adoption Own the customer journey across adoption, expansion, and retention Gather insights, identify trends, and share recommendations with product teams to drive innovation Manage low-touch accounts through scalable programs and digital engagement motions What You Need to Succeed 5+ years of experience in sales or customer success, ideally in technology and with Document Cloud products Strong track record of resolving complex customer challenges and getting results Demonstrated success meeting sales or success targets Trusted advisor attitude with experience identifying business value and expansion opportunities Self-starter with a collaborative, proactive approach Bachelor's degree or equivalent experience Professional Attributes Resourceful: Effective at prioritizing, multitasking, and navigating fast-paced environments Communicative: Strong storyteller with excellent presentation and interpersonal skills Influential: Skilled at building relationships, managing complex organizations, and driving collaboration Engaging: Confident leading executive-level conversations and facilitating impactful meetings Flexible: Willing to travel up to 50% to engage with customers in person Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $100,200 -- $183,975 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $127,100 - $183,975 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.comor call (408) 536-3015.