Manager I, Customer Success Engineering

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

The Manager I, Customer Success Engineering leads and develops a high-performing team of Customer Success Engineers (including Senior, Specialist, and Associate levels) to drive technical sales success. This role balances hands-on solution engineering with strategic leadership, ensuring the team meets retention and sales targets and delivers innovative, customer-centric solutions.

The Manager I translates functional goals into operational processes, impacting direct teams and cross-functional outcomes. Their decisions influence business performance and can have long-term implications on revenue and customer satisfaction. They interact frequently with senior managers, peers, and cross-functional partners to align strategies, drive efficiencies, and enhance overall organizational success.

• Lead and develop a team of Customer Success Engineers, fostering a culture of collaboration, innovation, and continuous learning.

• Act as Player / Coach by managing a book of business but also supervising team members on career growth and professional development.

• Ensure success by driving team performance in discovery, solution design, compelling demonstrations, and achieving high adoption of OpenGov products across the existing customer base.

• Collaborate cross-functionally with Professional Services, R&D, Marketing, and HR to align solutions, share insights, and improve execution.

• Drive the evolution of our Customer Success Engineering organization to effectively support and scale the suite of solutions across the market.

• Provide strategic insights by identifying product gaps, customer trends, and market opportunities to inform cross-functional teams.

• Leverage AI and automation to optimize team efficiency and accelerate adoption and growth.

• Bachelor's degree or equivalent experience

• 5-7 years experience required in pre-and post sales solution roles such as sales engineering, professional services, product engineering or solution consulting.

• Proven management experience, with the ability to lead and develop high-performing teams.

• Demonstrated ability to work with others and gain consensus on solutions to complex problems

• Strong technical acumen of cloud and saas technologies and applications to real world use cases preferred.

• Ability to lead discussions and presentations with senior executives required

• Ability to work creatively with customers to understand their technical and business requirements and presenting solutions, including change management and technical engagement delivery

• Thrives in a fast-paced, high-growth environment, with strong influencing skills and the ability to manage multiple priorities under tight deadlines.

Compensation:

Dallas, TX: $110,000 - $140,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.

A Team of Passionate, Driven People

This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Compensation Range: $92K - $140K