Marketplace Item Experience Specialist

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Specialist, Marketplace Item Experience supports the daily operations of item onboarding, catalog quality, and item workflows. This entry-level role focuses on execution, organization, and cross-functional coordination. The Specialist works closely with the Senior Manager and offshore item setup teams to ensure items are submitted correctly, meet Macy's content standards, and move efficiently through the onboarding pipeline. This role is ideal for someone who is detail-oriented, eager to learn marketplace operations, and excited to contribute to a fast-paced, emerging business.

What You Will Do

• Support the Senior Manager, Marketplace Item Experience in re-imagining, scaling, and optimizing the marketplace item workflow.
• Assist an offshore team dedicated to item setup and support.
• Monitor daily and weekly seller item submissions to ensure accuracy and completeness.
• Track item onboarding progress, flag potential delays, and support execution of seasonal assortment launches and prioritization lists.
• Review seller submissions for common errors, prepare lists of items needing updates or follow-up, and identify recurring issues to inform process improvements or training enhancements.
• Maintain logs, trackers, and documentation related to item setup progress and quality.
• Monitor item onboarding KPIs to ensure efficient throughput and a positive seller experience.
• Develop deep knowledge of Macy's brand guidelines to ensure marketplace listings align with site merchandising standards.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Marketplace & Digital Commerce Knowledge - Understanding of online marketplace platforms; passion for digital commerce; experience growing an online marketplace is a plus.

Analytical & Project Management Skills - Strong analytical thinking with the ability to manage multiple projects, prioritize tasks, and track progress efficiently.

Attention to Detail & Accuracy - Ensures item submissions meet content standards and maintains high catalog quality.

Cross-Functional Collaboration - Works effectively with offshore teams, internal stakeholders, and other departments to achieve business goals.

Communication Skills - Excellent written and verbal communication; able to convey technical information clearly to all levels of the organization.

Customer-Centric Mindset - Focused on providing a positive seller and buyer experience through accurate and efficient item onboarding.

Process Improvement & Problem Solving - Identifies recurring issues, suggests process updates, and contributes to operational enhancements.

Technical & Computer Skills - Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); experience with Mirakl or similar marketplace platforms is a plus.

Ownership & Initiative - Takes responsibility for product/project outcomes, drives execution, and supports the growth of an emerging business.

Confidentiality & Professionalism - Maintains security and confidentiality of sensitive company information.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 2+ years of relevant work experience in retail, e-commerce and/or marketplaces
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.