Project Manager, Client Impact

We are seeking a seasoned Project Manager to lead and deliver successful implementations across service, product, and technology. This role will focus on new business implementations, highly visible internal strategic initiatives, and enterprise-wide projects that support key organizational goals. The Project Manager will collaborate across teams - including Product, Technology, Operations, and Sales - to ensure that complex projects are delivered on time, within scope, and in alignment with business and client objectives.

You will:

• Lead and manage end-to-end implementation projects for new business, service, and technology solutions.
• Develop and maintain comprehensive project plans, timelines, and deliverables using standard PMO tools and methodologies.
• Ensure all projects meet defined success metrics, including quality, scope, budget, and schedule.
• Facilitate kickoffs, planning sessions, and stakeholder updates across multiple departments.
• Partner with Product Management, Technology, and Client Operations teams to design and execute scalable, repeatable implementation strategies.
• Build and maintain strong relationships with internal and external stakeholders, ensuring transparency and alignment on project goals and milestones.
• Act as a bridge between technical and non-technical teams, translating business requirements into actionable project plans.
• Apply standard project management frameworks and repeatable processes to ensure consistency across initiatives.
• Identify, document, and mitigate project risks, dependencies, and issues, escalating when necessary.
• Serve as the primary point of contact for client and internal implementation teams during deployment phases.
• Conduct status meetings, executive summaries, and post-implementation reviews to ensure successful outcomes.
• Manage client expectations and drive satisfaction through proactive communication and problem resolution.
• Contribute to organization-wide initiatives that enhance efficiency, customer satisfaction, and business outcomes.
• Lead or support internal transformation projects that streamline service delivery and technology integration.
• Responsible for the above and all other duties as required to support business needs.

What you will bring to the table:

• 3+ years of experience in project or program management, preferably in a matrixed, client-facing environment.
• Proven ability to manage multiple concurrent projects with cross-functional dependencies.
• Proficiency in Workfront, Smartsheet, or equivalent project management tools.
• Strong analytical, communication, and organizational skills with exceptional attention to detail.
• Demonstrated ability to lead through influence, facilitate collaboration, and build consensus among diverse teams.
• Experience working in healthcare technology, revenue cycle management, or release of information (ROI)
• Familiarity with Agile or hybrid project delivery methodologies is a plus.
• Must work well in a team-oriented, collaborative environment and demonstrate adaptability in a fast-paced setting.

Bonus points if:

• You hold a PMP certification and have experience in the healthcare industry.
• You have worked on release of information (ROI) or revenue cycle management projects.
• You thrive in team-oriented environments that emphasize collaboration, accountability, and process excellence.