Nurse (RN) - Gastroenterology- MGH - Hybrid

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Facilitates access for patients of the GI Clinic by filtering incoming records for appropriate patients. Will review patient charts and assist in obtaining information needed for an effective consultation with the GI specialist.
• Triage of patient concerns received through phone calls and Patient Gateway messages. Will gather information about relevant clinical signs and symptoms and makes accurate triage decisions regarding patients' care, in conjunction with the patient's provider.
• Will effectively and in a timely manner document nursing phone calls and chart review assessment, in the electronic medical record as appropriate.
• Coordinates closely with the medical assistant and patient service coordinator staff to provide top quality patient care.
• Provides Education sessions for patients and/or support persons regarding medical management of their disease including medication options, side effects, expected response, lab monitoring and when to contact providers.
• Provides self-injection teaching sessions with patients and/or support persons
• Assist Providers and Case managerin coordinating patient care, including facilitating care with local facilities, and communicating with community providers. Coordinates appropriate and timely scheduling of lab tests and follow-up assessments.
• Works to ensure prescriptions are refilled in a timely fashion; lab results are reviewed, and results disseminated to patients.
• Ensures that referrals to other specialists, radiological, endoscopic and laboratory testing are coordinated with patients and office staff.
• Assists with letters of medical necessity for prior authorizations, disability forms, and FMLA forms.
• Performs injections/ vaccinations as needed.
• Act as a resource regarding complex medications for patients and their families, including information regarding co-pay assistance programs, grants, and available community resources.

QUALIFICATIONS:

• Valid Massachusetts RN licensure.
• Experience working in a tertiary/academic medical center preferred
• Experience working with patients with Inflammatory Bowel Diseases preferred
• Bi-lingual Fluent in Spanish preferred
• Excellent communication skills when working with peers and patients.
• Experience working with Epic care preferred.
• Experience with Microsoft Outlook, Office, Excel, and Teams

SKILLS AND ABILITIES:

• Able to prioritize promptly to respond to competing demands with a complex patient population.
• Maintain clear communications with other members of the health care and research team.
• Acts independently, but, more importantly, will function as a member of our health care team. The nurse should maintain a level of professionalism that communicates our philosophy of caring for all our patients and /or colleagues with respect as an integral process of our mission as we care for patients.
• Utilizes good judgment in the resolution of clinical and non-clinical problems.
• Exceptional computer skills (including operating systems, word processing, database, electronic mail, Internet, spreadsheets, and other office management systems); Ability to develop and maintain databases and associated analysis and reporting.
• Discretion and Confidentiality: Ability to handle sensitive and confidential matters discreetly and to ensure confidentiality guidelines are maintained by staff.
• Safety/Compliance: Knowledge in aspects of safety applicable to position; Knowledge of and compliance with institutional, JCAHO, HIPAA, and other regulatory bodies' standards.
• Time Management: Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate. Flexibility to handle multiple tasks and deadline pressures.
• Demonstrates initiative in identifying issues and develops plans/projects to improve patient care; Demonstrates forthrightness and integrity. Ability to develop a common vision, communicate effectively, sell ideas, and take ownership and responsibility for activities.