Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Summary
At APS, we're committed to powering Arizona with safe, reliable, and affordable energy. As a
Customer Project Trainee, you'll begin a structured training program designed to prepare you for a future role as a Customer Project Associate. In this role, the
Customer Project Trainee will learn how to coordinate and manage service-level and routine customer projects that keep our communities connected. You'll gain hands-on experience in planning, scheduling, and overseeing projects from start to finish-making a real impact on customer satisfaction and operational excellence.
What you will do :
- Complete APS's Customer Project Representative Training Program, including on-the-job learning.
- Assist in planning, scheduling, and coordinating routine design projects from initiation through construction and close-out.
- Support project design decisions by analyzing load requirements, cost-effective solutions, and compliance with specifications.
- Collaborate with customers, developers, and internal teams to define project scope and ensure smooth execution.
- Help prepare work authorizations, job estimates, and customer invoices while managing project timelines.
- Conduct site inspections to ensure safety and compliance, providing guidance to customers and contractors.
Who we are looking for:
- A motivated learner eager to build a career in project management and customer service.
- Strong organizational and problem-solving skills with attention to detail.
- Ability to communicate effectively and work collaboratively across teams.
- Basic understanding of electrical systems or willingness to learn technical concepts.
- Comfortable working in a fast-paced environment with multiple priorities.
Minimum Requirements
- Bachelor's degree in Business or related field;
- OR Associate Degree in a related discipline with one (1) year related combined experience in design, construction project management or customer service;
- OR High School Diploma and 2 years related combined experience in design, construction project management, or customer service.
- Previous experience working in a "Customer-facing" role.
- CPM Battery Aptitude Test is required. A valid Arizona Driver's License is required.
Preferred Special Skills, Knowledge or Qualifications:
- Experience with customer interface, ability to adapt/respond to a variety of stakeholders, manage complaints, negotiation skills, and problem solving.
- Business, planning, and project management skills.
- Computer skills: Windows, Word Excel, CC&B, GIS, and work order management programs such as Maximo and Primavera. Proficiency in the application of PC skills and programs for data management and project scheduling as well as the analytical ability to evaluate the interdependent relationship of project variables.
- Basic electricity course and drafting/CAD experience.
- Successful completion of college Algebra.
- Strong interpersonal, verbal and written skills.
- May require Emergency response support for unusual or emergency situations, such as summer storms and/or other catastrophic events.
Onsite: Requires work to be performed in the field and/or at an APS facility. Depending on the responsibilities of the role, this may include, but is not limited to, working at a power plant, job site, or in the community.
- Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
- Role types are subject to change based on business need.
|
APS (Arizona Public Service)
Dec 11, 2025