Analyst, Sr Support Center

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

Please review the job profile below and apply today!

What You'll Be Doing:

• Provide Positive Customer Experience: Deliver stellar service to team members by listening and understanding their issues and provide quick resolution upon first contact. Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
• Communicate for Resolution: Identify issues and communicate the solution clearly. Research, resolve, and respond to questions received via telephone calls, emails and chat in a timely manner, in accordance

• with standards.

• Coordinate with Vendors: Communicate with vendors to troubleshoot and resolve issues
• Escalate Issues: Assess urgency and gather relevant information, and identify impacted stakeholders to ensure effective escalation of issues and customer satisfaction
• Support Strategic Initiatives: Participate in team projects to enhance the quality or efficiency of Service Desk service for the assigned product area
• Product Offering Knowledge: Maintain up-to-date knowledge of relevant product offerings and support policies for the assigned product area, and deliver technical solutions to customers
• Continuously Improve Performance: Actively seek, reflect on, and implement feedback to improve performance continuously. Enhances and develops quality support methods and communication skills through coaching feedback and other developmental approaches
• Attends Training: Attend training sessions to enhance skills on product offerings and tools used
• Written & Verbal Communication: Deliver clear and effective communication to customers through phone, email, and chat interactions
• This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required

What You'll Bring With You (Qualifications):

• Bachelor's or equivalent
• Prefer experience in computer systems or IT support
• Proven experience in a customer service or technical support role
• Excellent customer service and interpersonal skills
• Strong oral and written communication skills (technical and non-technical).
• Demonstrated problem-solving skills
• Ability to maintain a high level of client trust and confidence in the group's knowledge of and concern for clients' needs.
• Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established directions and standards
• Broad range of application, network, and desktop knowledge is preferred
• Ability to work independently and as part of a team

We are committed to offering competitive pay that reflects market standards and ensures consistency within our organization.

The pay range for this position is listed below.

This pay range represents the minimum and maximum base pay for the position, which is determined by factors such as market data, the qualifications required, the level of responsibilities associated with the role and other roles at this same level. Your specific pay rate within this range will be based on your experience, qualifications, and skills compared to the internal team you'll be joining.

We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan with employer match, disability leave, and paid time off (PTO). In addition to these core benefits, we are committed to supporting your overall well-being and career growth. Our offerings include a variety of programs designed to support your personal and professional development, such as paid parental leave, paid education assistance (including free education), a childcare subsidy and more. We are dedicated to creating a work environment that promotes work-life balance, long-term health and financial security, and continuous professional development