Banking Services Representative

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Come join our team of customer service experts today!

GENERAL DESCRIPTION OF POSITION

Under general supervision, but following existing policies and procedures as well as all applicable banking laws and regulations, including BSA and AML, is responsible for answering and responding to routine customer inquiries, questions, and complaints in person, by telephone and/or mail. Provides exemplary customer service and meets applicable Associate Performance Standards. Handles a variety of clerical tasks that can be performed at the assigned workstation, including basic Personal Banker and Teller tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Directs and greets customers accordingly, both in person and via telephone. Meets or exceeds Secret Shop score expectations. This duty is performed daily, about 25% of the time.
2. Has an excellent working knowledge of and consistently refers customers to appropriate Great Southern services and products. Meets or exceeds referral expectations. Consistently and accurately uses CRM program. This duty is performed daily, about 20% of the time.
3. Performs basic Personal Banker functions including the opening of accounts, cashing Certificates of Deposit, and various other routine transactions. Assists customers with safe deposit box entry ensuring proper identification in accordance with established guidelines. This duty is performed daily, about 15% of the time.
4. Performs Teller functions as necessary. Processes all transactions efficiently and accurately. Meets or exceeds POD error expectations. This duty is performed weekly, about 15% of the time.
5. Maintains a strong working knowledge of the Jack Henry system, routinely using the system to answer customer inquiries. As needed, will research customer issues concerning fee errors, disputed transactions, check orders, and misapplied payments. Refers more difficult or complex problems to management. This duty is performed daily, about 15% of the time.
6. Ensures full compliance with and implementation of all bank policies and procedures. Is familiar with and has working knowledge of the appropriate banking regulations. Maintains confidentiality of customer account information, security alarm codes and general codes used within the facility. Ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training. This duty is performed weekly, about 10% of the time.
7. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 7 to 11 months related experience and/or training. Or equivalent combination of education and experience.

At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc...), please contact Human Resources at 417-895-4509.