SQA Test Engineer, Manager

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a SQA Test Engineer, Manager to join our growing team.

Job Summary:

The role of the Software Quality Assurance, Manager is to use Software Quality Assurance best practices to pursue and manage a zero-defect production environment and continuously improve and meet or exceed business objectives aligned to quality program delivery.

Responsibilities:

• Provides day-to-day management and supervision of Software Quality Assurance team and works under minimal supervision from senior management
• Manages the quality assurance (QA) and Software Quality Assurance processes
• Manages by metrics and provides an executive Software Quality Assurance dashboard for projects and releases
• Uses SQA frameworks to identify and manage test plans and related artifacts
• Partners with peers to implement a reusable business framework, flushing out missed requirements and test scenarios
• Manages continuous team improvement to eliminate defects before releasing into production
• Manages testers to create traceable test plans and scripts
• Uses tools and best practices to systematically measure and improve Software Quality Assurance
• Manages automation initiatives, providing guidance and support to the team
• Provides defect management support to user acceptance Software Quality Assurance team
• Identifies and escalates risks and issues to senior management, assisting in providing guidance to develop solutions
• Ensures team adherence to established controls, standards, and methodologies
• Reviews the development and implementation of all test deliverables, ensuring quality and on-time delivery
• Demonstrates strong knowledge of Software Quality Assurance methodologies, best practices, and procedures; and applies them to projects to ensure that test objectives are achieved
• Determines, evaluates, and modifies project plans to meet current and future needs
• Handles work situations that regularly deal with future business issues, maintaining a focus on business strategy and objectives
• Manages resources (people, technology) across the Software Quality Assurance team
• Partners with customers and analyzes issues and problems from the customer perspective
• Provides customer-facing presentations on quality
• Establishes exceptional working relationships with team members and management.
• Possesses unwavering commitment to customer service and operational excellence
• Keeps abreast of new technology and market developments
• Adheres to company CMMI standards and processes
• Represents project in CMMI evaluations
• Requests both negative and positive feedback
• Recruits highly skilled, motivated leaders and individual contributors
• Encourages and facilitates the development of a significant knowledge base in the Software Quality Assurance team
• Conducts performance evaluations and corrective action plans, measuring key performance indicators (KPI) while coordinating with Human Resources
• Responsible for administrative functions related to recruiting, training, developing inter-personal skills among team members, conducting performance and annual reviews, setting SMART goals, recommending salary increases and adjustments, ensuring timekeeping compliance, and taking disciplinary actions when necessary
• Assists in ensuring appropriate allocation and use of all available resources within functional team
• Ensures proper use of unassigned time
• Helps resolve conflicts affecting people and project priorities
• Assists in facilitating the performance management process with Software Quality Assurance team, ensuring alignment with employee career goals and Software Quality Assurance team objectives
• Provides guidance to Software Quality Assurance team, serving as a mentor and advisor
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Required Qualifications

• Bachelor's degree in computer science, information systems, or a closely related field
• 8+ years of Software Quality Assurance experience
• 8+ years of experience with software development life cycle (SDLC) and Software Quality Assurance life cycle (STLC)
• 5+ years of experience with formulation, design, and rollout of QA and Software Quality Assurance methodologies for both waterfall and agile (such as scrum, Kanban) software development life cycles
• 5+ years of experience with industry Software Quality Assurance standards
• 3+ years of management or Software Quality Assurance leader experience at large complex organizations, including leading centralized or matrixed teams
• 3+ years of strong client management experience, including solid communication and negotiation skills
• 3+ years of experience as a people manager
• 3+ years of experience with test automation (preferably Selenium)
• 3+ years of experience in the healthcare or insurance industry
• Hands-on experience in designing the framework (architect) and implementing processes around automation to meet the objectives
• Strong understanding of Software Quality Assurance software (such as Atlassian Jira, Jenkins, Confluence)
• Excellent communication skills (verbal, written) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level)

Preferred Qualifications

• Domain knowledge of Medicare, Medicaid, or healthcare verticals in either provider, claims, or both
• General understanding of role-relevant issues and trends
• Ability to manage people, projects, budgets, administrative tasks, and costs
• Strong technical understanding with the capability to explain the impact, solutions, root causes, and corrective actions in terms that are easily understood by non-technical audiences
• Project management skills and ability to create and manage others executing to a project plan and agile practices (such as scrum, Kanban) based on the project model
• Ability to meet deadlines, to conduct and direct research into issues and products, and to take initiative in the development and completion of projects
• Excellent problem-solving, analytical, and evaluative skills
• Experience working both independently and in a team-oriented, collaborative environment
• Strong leadership skills and ability to work effectively with different teams to gain respect, and to build consensus with superiors, peers, subordinates, and contributors both directly and in a matrix environment
• Project Management Professional (PMP) certification
• Test Manager certification
• Understanding of SharePoint applications, Webex, Skype, etc.
• Working knowledge of the Microsoft Office suite of applications
• Understanding of latest AI trends and conceptual implementation of these technologies
• Proficient in data analytics tools (such as Tableau, Microsoft Power BI, Cognos Analytics)

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."