Survey Research Unit (Senior Professional)

Job Summary:

The Senior Survey Research Unit Professional provides high-level support to CEPEG's Survey Research Unit (SRU). The person in this role supports all aspects of new and ongoing SRU projects that require survey data collection, data management and data systems management. This position oversees a large longitudinal participant panel, assures panel maintenance utilizing RedCAP, programs survey instruments in Qualtrics, utilizes a CATI (Computer Assisted Telephone Interview) system for telephone interviewing, oversees a team of student interviewers, and creates and maintains strict data management protocols while implementing multi-modal data collection (telephone, web and postal mail) from a variety of populations throughout Colorado.

Key Responsibilities:

Examples of Duties Performed:

Preparation for Field Operations: 40%

• Participate in strategic planning meetings with project investigators

• Collaborate with investigators regarding data-collection methodologies, survey design, language, internal logic, continuity with previous survey iterations and other survey research best practices

• Program survey instruments in Qualtrics and oversee testing; adapt for on-line, paper and phone completion

• Program rules within the Computer-Assisted Telephone Interview (CATI) software system to facilitate participant release to phone center queue; manage call center activities

• Create and maintain inter-operability between CATI projects and Qualtrics surveys

• Assist with the recruitment process and supervision of call center and fulfillment staff (temporary hires and students - number depends on size of survey projects)

• Oversee development of and revisions to training materials for telephone interviewers to implement best practices in survey data collection efforts

• Train call center and fulfillment staff in survey best practices and operational processes

Survey Implementation: 40%

• Manage calling rotation schedule for SRU to achieve outreach protocol

• Maintain highest level of professionalism among call center staff by actively participating in data collection as an interviewer, implementing quality assurance standards, monitoring interviews for quality and SRU best-practices, responding to participant inquiries, and conducting interview training updates and retraining as necessary

• Provide on-site oversight, troubleshooting and problem-solving for telephone interviewers

• Draft and implement survey roll-out mapping for release of participants to text, phone, e-mail, and/or postal mail contact

• Develop, implement and oversee protocols to assure timely update of data systems throughout the data collection process

• Monitor operational aspects of survey administration and completion rates; develop and generate progress reports and provide regular status updates including calculating response rates, and ad hoc reports to managers and project investigators

• Develop and oversee incentives management and fulfillment protocols; coordinate with administration to fulfil paper recruitment and incentives

• Assist with cleaning final datasets in preparation for the analytic team, document cleaning steps, anomalies and other data concerns and ensure accurate alignment between the survey codebook and final dataset

• Identify and implement quality improvement projects to streamline SRU operations, increase efficiencies and improve data quality

Hardware/Software Operations: 20%

• Monitor permissions, oversee hardware and software upgrades, and design and maintaining appropriate architectural approaches to ensure data consistency and database longevity

• Optimize, and maintain data management systems (REDCap database or similar) to organize and monitor longitudinal contact-panels including eligibility verifications, current contact information, survey, focus group and other data collection events and incentive tracking

• Trouble-shoot existing software, investigate upgrades to identify useful functionalities and devise creative solutions where possible

• This description is a summary only and describes the general level of work being performed; it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority

Work Location:

Hybrid - this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in-person meetings.

Why Join Us:

The University of Colorado Cancer Center stands at the forefront of cancer research and patient care in Colorado. As the state's only National Cancer Institute (NCI) designated Comprehensive Cancer Center, we hold a prestigious distinction that acknowledges our exceptional contributions to the fields of research, clinical trials, prevention, and cancer control. Our guiding vision is clear: "prevent and conquer cancer. Together." At the heart of our mission is the work to "unite our community to overcome cancer through innovation, discovery, prevention, early detection, multidisciplinary care, and education."

Our more than 300 members, made up of renowned physicians and researchers, conduct patient-centered research to develop innovative, state-of-the-art technologies, and treatments. Crucial to this work is the nearly 300 staff members who help expand the reach of the CU Cancer Center. Our expertise across cancer types helps us provide world-class treatment for common cancers, while offering hope for many patients with difficult or aggressive cancers who have struggled to find treatment options elsewhere.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 10/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Bachelor's degree in biomedical science, behavioral health, or public health related field

• 2+ years' experience coordinating a participant-based survey research and/or working in a public health setting and/or working in a clinical setting

• An advanced degree (Masters or PhD) may be substituted for experience on a year-for-year basis if the degree is in a field of study directly related to the work assignment

Applicants must meet minimum qualifications at the time of application.

Preferred Qualifications:

• Master's degree in public health or related field

• 3+ years' experience coordinating a survey, participant-based research project (for example, clinical trials) or working in a clinical setting

• Experience using a computer-assisted telephone interviewing (CATI) system

• Experience using data management tools such as REDCap

• Experience designing surveys in Qualtrics or similar

• Experience with texting software such as Twilio or similar

• Experience using urls, tiny urls (Bit.ly) and QR codes

Knowledge, Skills and Abilities:

• Working knowledge of program evaluation

• Experience with and knowledge of tools and best practices to protect participant privacy and confidentiality

• Demonstrated data management and data wrangling skills

• Proficiency with Microsoft Office programs including mail-merge functions

• Experience writing code in SAS or similar

• Experience with relational databases (RedCAP, MS Access or similar)

• Excellent attention to detail, ability to utilize project management tools to monitor multiple timelines and concurrently manage multiple project components; prioritize and execute tasks under pressure

• Strong writing and verbal communication skills; ability to tailor written, visual and verbal presentations to specific audiences

• Able to identify opportunities for improvement and implement process improvements

• Able to establish and maintain strong working relationships with a team of multi-disciplinary professionals; able to recognize individual strengths within the team and partner effectively

• Able to think critically; exercise sound reasoning to analyze issues, make decisions, and overcome problems; obtain, interpret, and use knowledge, facts, and data

• Think creatively: generate new and unique ideas, and make connections between previously unrelated ideas

• Demonstrate commitment to advance diversity and inclusion

• Exercise outstanding customer service

• Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time management

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position (only use if a cover letter is necessary)

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Abigail Harris, abigail.harris@cuanschutz.edu

Screening of Applications Begins:

Applications will be accepted until finalists are identified, but preference will be given to complete applications received by December 15, 2025. Those who do not apply by this date may or may not be considered.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $55,367

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.