Field Service Tech II

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Looking For Technician in the Sonoma County / Greater Santa Rosa area.

Under the supervision of the Supervisor or Manager, be able to complete installation on all Light & Wonder Equipment and accessories. Perform basic troubleshooting techniques resolving problems in most Light & Wonder equipment in our facility, or at the customers location. Demonstrate basic administrative skills.

Are you ready to level up your career? At Light & Wonder, we are committed to making the best games in the world. We are looking for smart, passionate, and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people. As a member of our award-winning Field Service team, you will be instrumental in installing, maintaining and troubleshooting our award-winning games at our customer sites. If you are ready to play... come join us and let's make games!

In this Customer facing role you will....

• Perform Preventative maintenance on EGM's (Electronic Gaming Machines), ETG's (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
• Ensure proper operations of the EGM's, and ETG's via diagnostic tests, software settings, and functional testing.
• Navigate Management Terminal (MT) daily to verify EGM's status.
• Where applicable, assemble and prepare accessories for installations per change order.
• Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
• Complete required maintenance records in a clear and precise manner
• Complete detailed daily/weekly tech logs
• Adhere to L&W's Field Service established standards, policies, and procedures.
• Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)
• Ensures all tools and equipment used are kept in proper, safe, and working condition.
• Stay current with all Light & Wonder Field Advisories and eLearning.

Qualifications:

• Must be at least 21 years of age

• Must have and maintain a valid driver's license or state identification
• Ability to obtain and maintain gaming licenses as required
• Must be able to lift and carry 50 lbs. on a regular basis for short distances
• Transport heavy equipment using proper moving devices
• Demonstrate safe and proper use of hand tools and power tools
• Demonstrate basic knowledge of PC operation, and security risks relating to PC operation
• Demonstrate basic Microsoft Office skills (Outlook, Word, Excel, and Power Point)
• Ability to read and understand Light & Wonder schematics and service manuals
• With limited or no supervision be able to prepare conversion projects or installations
• Ability to maintain good customer relations, both internally and externally
• Basic knowledge of electricity, electronics, and mechanics of gaming type devices
• Basic knowledge of current Light & Wonder gaming devices to the assembly level
• Basic understanding of network communication, and network troubleshooting
• Ability to perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level
• Ability to work with others to accomplish business objectives
• Good interpersonal and communication skills (written and oral)
• Good customer service skills
• Good problem solving skills
• Travel requirements may include working at other facilities within our department

Education:

High school diploma or equivalent. College level electronics training helpful.

Required Experience:

One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.

Work Conditions: The working conditions are representative and typical of similar jobs in comparable organizations.

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.