Room Service Coordinator PRN

The Room Service Coordinator serves as a customer service liaison between patients, families, CHCO staff, and visitors with Food Services. The Coordinator is responsible for entering patient meal selections accurately and in accordance with physician diet order and facilitating operations between Room Service, Production Staff and Supervisor/Manager in the absence of management.

Job Status: PRN, as needed

Shift: Open availability to include weekends and holidays

Duties & Responsibilities

• Assist clinical nutrition and care team with special diets and restrictions.
• Run patient tray carts as needed to maintain quality & efficiency of department and patient and guest meal trays are delivered on time.
• Communicate with management when additional service recovery is needed, or a safety concern occurs.
• Work with staff to communicate proper meal preparation.
• Focus on proper phone and email etiquette and excellent customer service skills when interacting with patients, families and staff. Help co-workers in all areas as needed to maintain quality & efficiency of department.
• Communicate to assist customers in meal selections. If needed, based on dietary restrictions, offer alternative selections. Complete missed meals daily.
• Receive patient meal selections and enter selections into the department's Food and Nutrition ordering software system.
• Work across departments to verify patient needs. Verify that patient meals are in accordance with the physician diet order.
• Communicate with Food Services staff regarding proper preparation for allergies, diet restrictions, special needs.
• Provide service recovery when needed and communicate identified system issues.
• Collaborate and communicate with Dietitians & Dietitian Assistants to meet the requirements for patients with restrictions, allergies, or special dietary needs.
• Reviews food labels and identify potential allergens.

Minimum Qualifications

• Degrees

  • High School diploma or GED

• Experience

  • Three years of relevant work experience in lieu of High school diploma or equivalent

Salary Information
Pay is dependent on applicant's relevant experience.

Hourly Range: $18.26 to $27.40

*This position qualifies for a 20% PRN differential in addition to the base pay

Benefits Information
As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid sick leave and a robust wellness program.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.