Senior Epic Analyst (Ambulatory Applications)

Position Summary
The Senior Epic Analyst is a subject matter expert and key technical resource for the assigned Epic application. This role provides advanced support, configuration leadership, and cross-functional guidance to ensure optimal performance of Epic systems. The Senior Analyst independently resolves complex issues, leads initiatives, and supports long-term system strategy within a specialized domain.

Advanced Application Expertise

• Serves as a senior resource for the assigned Epic application, with deep understanding of workflows, system dependencies, and integrated Epic products.

• Specializes in a key area (e.g., revenue cycle, ambulatory, inpatient) and leads domain-specific solution design.

• Resolves complex issues involving data structures, multi-variable rules, logic, and templates.

Business Engagement & Analysis

• Leads discussions with end-users and operational leaders to understand needs, workflows, and process gaps.

• Defines scope, sets priorities, and translates operational requirements into scalable technical solutions.

• Performs advanced operational and workflow analysis to drive system optimization.

Complex Build & Configuration

• Performs and oversees complex configuration, including custom logic, advanced rules, and multi-step workflows.

• Reviews and mentors team builds to ensure adherence to governance and best practices.

• Assesses the impact of configuration on downstream applications and overall system integrity.

Project Leadership

• Leads enhancements, system modifications, and cross-functional projects.

• Coordinates with vendors, IT, interface, and reporting teams to ensure smooth implementations.

• Tracks timelines, risks, and milestones, and contributes to long-term planning.

Upgrades & Quality Assurance

• Leads upgrade planning, review of release notes, required build, and testing strategies.

• Oversees maintenance, interface troubleshooting, and configuration audits.

• Develops and maintains test scripts and validation processes.

Training & Communication

• Communicates system changes, issues, and enhancements to super-users and leadership.

• Provides advanced training and documentation for end-users and peers.

• Influences decisions through clear explanation of complex technical concepts.

Leadership & Mentorship

• Mentors junior analysts in build, troubleshooting, workflow understanding, and testing.

• Supports onboarding and peer review, and contributes to team standards and processes.

Professional Development

• Engages in ongoing Epic education and certification.

• Represents the organization in Epic user groups or forums as needed.

Education

• Required: Bachelor's degree.

• Preferred: Master's in IT, Healthcare Administration, Informatics, or related field.

Experience

• Required:

  
  

  • 3+ years of Epic application support with hands-on build/configuration.

  • Experience leading initiatives and resolving complex issues.

  • Background in workflow analysis, process improvement, or end-user training.

• Preferred:

  
  

  • 5+ years Epic support.

  • Experience in the supported operational domain (e.g., ambulatory, revenue cycle, scheduling).

  • Experience as an Epic super-user or SME.

Licensure / Certifications

• Required: Active Epic Ambulatory Certification.

• Preferred: Additional Epic certifications; Lean Six Sigma Yellow Belt; relevant non-Epic domain certifications.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.