Sr Product Returns Program Manager

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

THE ROLE:

Join the global quality returns team as a Program Manager to support a rapidly growing AI business. The role will include program managing the bring up of new 3^rd party Customer returns testing centers and bring up of new products and processes at existing Customer returns centers. We are in search of an experienced program manager with strong organizational, communication, problem-solving and supplier management skills. Ability to plan and communicate effectively across functions and with suppliers to ensure successful deployments and ongoing operations.

THE PERSON:

A self-motivated, creative problem solver with a data centric mindset and strengths in time-management, cross-functional leadership, and communication. A deep understanding of reverse supply chain processes including supplier management, inventory management, quality, supply planning and cost management. Must be self-directed and able to work in complex and dynamic ecosystems.

KEY RESPONSIBILITIES:

• Plan, communicate, and drive cross-functional teams to meet project plan milestones on new product returns support and new 3^rd party site enablement.
• Define SOW's and supplier requirements, to meet AMD's objectives.
• Define, implement and monitor supplier KPIs.
• Facilitate Customer returns steering committee meetings, including defining and running agenda, capturing & communicating notes, action items, and decisions.
• Provide clear and timely communications on project status, ongoing operations, and issues to multiple stakeholders, including executives.
• Proactively involve cross functional team members and stakeholders in planning, decision-making, and execution efforts.

PREFERRED EXPERIENCE:

• Proven Industry Program Management experience in returns processes at a hardware or electronics component manufacturer
• Experience tracking project schedules and maintaining and presenting project dashboards.
• Experience program managing cross functional teams made up of both technical and program management members.
• Previous experience managing and/or onboarding 3^rd party service providers.
• Knowledge of a wide variety of enterprise systems and processes (SAP, Salesforce, RMA)
• Experience working with teams across multiple geographic locations
• Demonstrated ability to communicate effectively with multiple levels of management and executives.
• Strong organizational, problem-solving, interpersonal, presentation, written and verbal communication skills
• Demonstrated ability to build relationships and work effectively as a self-starter and as part of a team

ACADEMIC CREDENTIALS:

• BS/BA or equivalent
• PMP or related certifications preferred

LOCATION: Austin, TX

This role is not eligible for visa sponsorship.

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.