Principal Designers, User Experience

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Position duties and responsibilities include, but are not limited to:

Participate in the planning and strategy team for ongoing and future projects.

• Work with multiple Senior Managers outside our organization in quarterly planning to help define the budget based on the scope and deliverables necessary for the correct customer experiences.

• Present solutions to leaders in the organization and lead stakeholder workshops to gather requirements and to triage and balance priorities on features and capabilities in pre-planning.

• Manage and review the solutions and quality of team designs and experience before presenting to leadership.

• Evaluate solution based on analytics, plan-o-grams and shapes research to get to the core of lower performing numbers.

• Perform A/B testing and continues to monitor the performance with tools like Similar web to compare solutions to how it is performing in the market.

• Identify potential issues in accessibility of designs and works to correct it whether it resides on the UX or development side.

• Mentor other designers in the team, keeping up with the design industry evolution including best practices, new trends and technologies.

• Work with Information Technology, TFB Innovation & Experience, Digital Business Management, Emerging Tech, and Marketing to engage in planning larger programs involving new technologies for Business eCommerce Website, AHUB base customer application, TfB Single Pane of Glass Platform, SteelThread/Saleforce, and the T-Life TFB App being introduced to the marketplace.

• Establishes, evolves, and evangelizes design strategy across the company.

• Produces sketches, workflow diagrams, wireframes, prototypes, design guidelines and style guides.

• Teams up with User Researchers and other Designers to maintain consistency across the digital ecosystem and solve cross-application design challenges.

• Demonstrates ability to work with highly technical teams and handle multiple projects in a fast-paced environment.

• Provides feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines, and patterns.

• Collaborates internally and externally to continuously evolve team process and design practice.

• Creates an environment that fosters internal and cross team collaboration.

• Design core IOT connectivity and Cloud platform products for B2B / enterprise customers.

Minimum requirements:

Experience and education requirements:

PRIMARY REQUIREMENTS: Master's degree in Computer Science, Computer Information Systems, Digital Media, or related, and 5 years of relevant work experience.

ALTERNATIVE REQUIREMENTS: Bachelor's degree in Computer Science, Computer Information Systems, Digital Media, or related, and 7 years of progressive, post-Bachelor's relevant work experience.

Skills requirements: Requires experience in each of the following skills:

1. Mapping end-to-end customer journeys for onboarding, Presales, sales, Contracts, billing, and care for both Core and Non-core Wireless customers, including identifying key touchpoints and visualizing telecom-specific experiences by using tools: Figma, FigJam, Lucidchart, Arrow Design System, Salesforce Lightning Design System, Excel, Jira, and Confluence.
2. Strategic design by leading cross functional teams to define user centric problem statements, ideate innovation solutions, and prioritize telecom painpoints for registration, onboarding, Presales, sales, Contracts, billing, care, add a line, upgrade a line, and trade Ins using: Lucid Chart, Jira and FigJam.
3. Crafting high fidelity prototypes and intuitive UX flows for telecom apps to address real-time billing or network status visualization for the platforms by validating UX Metrics and user feedback and prototyping SLDS compliant UX flows with Figma for accessible, personalized experiences tested via Optimizely.
4. Applying telecom-specific knowledge on wireless and solutions (Business Internet, T-Priority, Connected Laptop, Business Internet, 5G ANS [Public, Hybrid, Private Networking], Multi Access Edge Computing, Connected Workplace, SASE- Security solutions and Dialpad) using: Jira, Tableau, and Figjam or Lucid chart.
5. Leading design within Agile frameworks, collaborating with cross functional teams using Jira, Confluence and Figma to iterate rapidly, prioritize user stories, and deliver telecom-specific UX solutions in sprints.
6. Mentoring and training newly joined designers, fostering IA & UX expertise through workshops, design critiques, hands on guidance, and providing the domain knowledge including the Wireless and solutions.

Additional:

• Location: Frisco, TX

• Telecommuting is permitted, but applicants must live within a reasonable commuting distance.

• This position is eligible for the employee referral program.

• At least 18 years of age

• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

How to apply:

• Visit https://www.t-mobile.com/careers

• Create a candidate profile, and apply to requisition number: REQ340492.

OTHER: Work hours: 40 hours/week. Salary $209,394 - $220,400 per year.

• The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience.

• At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out

https://careers.t-mobile.com/culture-and-benefits .

Candidate's pay will be based on various factors, such as work location, qualifications, and experience. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.