Business Operations Manager, Splunk Services

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The Role
The Business Operations Manager, Splunk Services is a senior, cross-functional leader responsible for driving operational excellence and scalable processes across the Splunk Services organization. This role partners closely with CS Leadership, Operations, Engineering, and Project Management to ensure effective resource planning, operational alignment, and data-driven decision-making.

This is a critical internal role in shaping how Splunk Services executes, measures success, and continuously improves. The Business Operations Manager is expected to think strategically, operate proactively, and lead initiatives that increase efficiency, predictability, and organizational maturity.

Responsibilities include:

Project & Task Tracking

Update internal systems, task trackers, and project boards to ensure accurate visibility across teams.

Document all process flows and tools.

Support internal project kickoff preparation (no customer-facing responsibilities).

Consolidate updates from engineering and project management to help Operations maintain internal alignment and visibility.

Future-Focused Operational Growth

Help drive the evolution of Splunk Services Practice, helping establish scalable processes as the team grows.

Participate in internal operational initiatives such as workflow automation pilots and AI-assisted process improvements.

Assist the SSP VP in the design and roll-out of the Delivery Framework (aka Developer Toolkits) using SharePoint of other more developer friendly tools, such as Git.

Operational Strategy & Leadership

Serve as a strategic advisor to Splunk Services leadership on operational performance, capacity, and delivery readiness.

Translate business priorities into operational plans, scalable workflows, and measurable outcomes.

Lead cross-functional initiatives that streamline work across Customer Success, PMO, and Engineering.

Resource & Capacity Management

Own the internal customer resource assignment process, aligning engineering and delivery resources to incoming work based on skillset, urgency, and availability.

Develop and maintain capacity forecasting models to support staffing decisions and workload distribution.

Identify early indicators of resource constraints and provide proactive recommendations to leadership.

Process Optimization & Standardization

Build, document, and maintain standard operating procedures (SOPs) across CS operations.

Evaluate operational processes end-to-end and drive improvements to reduce friction and improve delivery consistency.

Establish repeatable, scalable workflows to support organizational growth.

AI-Driven Workflow Automation

Identify opportunities to use AI and automation to streamline operational tasks, enhance documentation, and improve reporting.

Lead pilots and implement AI tools that produce measurable efficiency gains.

Program Governance & Cross-Functional Alignment

Create and manage frameworks for project intake, prioritization, and internal handoffs.

Partner with the PMO to ensure alignment on project timelines, statuses, and operational standards.

Provide governance and oversight for complex, multi-team programs.

Data, Reporting & Insights

Build operational dashboards and reporting that provide visibility into delivery health, backlog, and resource utilization.

Synthesize data into insights and recommendations for CS and business leadership.

Regularly analyze trends to drive improvements in staffing, delivery, tooling, and operational decision-making.

Required Skills and Professional Experience

• Bachelor's degree or equivalent military experience
• 10+ years of experience in business operations, Splunk Services operations, delivery operations, or PMO roles.
• Strong understanding of professional services workflows and cross-functional coordination.
• Proven track record of leading process improvement and operational transformation initiatives.
• Exceptional ability to document, standardize, and scale complex operational processes.
• Experience with project/resource management tools and data visualization platforms.
• Familiarity with AI tools and automation strategies in an operational context.
• Excellent communication, relationship-building, and stakeholder management skills.
• Familiarity with AI tools and willingness to adopt and experiment with automation-driven improvements.

Preferred Skills and Professional Experience

• Core strengths: Initiative, adaptability, attention to detail, follow-through, and accountability.
• Soft skills: Empathy, active listening, flexibility under pressure, and team collaboration.
• Professional traits: Dependability, integrity, innovation, and a drive to achieve results.
• Experience supporting engineering, Professional Services, or Splunk Service teams in a technology environment.
• Familiarity with resource management processes.

Exposure to workflow optimization tools or AI productivity solutions

Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inAI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

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Applications will be accepted on a rolling basis.

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