Chief Digital Officer

SUMMARY

The Chief Digital Officer (CDO) is AMPP's senior executive responsible for defining, leading, and delivering the organization's digital future. This role aligns digital strategy with AMPP's mission, products, services, and global community so that data, technology, and digital experiences drive member value, operational excellence, and sustainable growth.

The CDO builds an integrated digital ecosystem across Membership and Community, Certification and Accreditation, Standards and Research, Conferences and Events, Learning and Workforce Development, Publications and Digital Products, and enterprise Data and Analytics. This leader turns fragmented systems into connected experiences, modernizes infrastructure, and builds a data-first culture, while day-to-day operations remain with line leaders and shared services.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

Digital Strategy and Roadmap

• Develop and execute a multi-year digital strategy aligned with AMPP's mission, strategic plan, and financial goals.
• Define AMPP's target digital architecture, including key platforms, integrations, data flows, and experience layers.
• Prioritize and sequence digital initiatives that digitize, automate, and simplify core business processes and member/customer journeys, with clear success measures.

Digital Product and Platform Leadership

• Oversee the design, modernization, and governance of AMPP's digital platforms, including CRM, LMS, CMS/portals, ERP, e-commerce, certification and accreditation systems, event systems, community platforms, and mobile solutions.
• Ensure digital products and platforms are scalable, secure, and capable of supporting personalized, self-service, and omnichannel experiences for members, customers, and partners.
• Partner with the Chiefs and business line leaders to ensure platforms enable product, standards, education, and research strategies and to develop new digital offerings (e.g., subscriptions, data services, digital communities, toolkits).

Data Strategy and Analytics

• Own AMPP's enterprise data strategy, including architecture, quality, stewardship, and governance across systems and business units.
• Build and maintain a unified, trusted data environment that supports analytics, reporting, personalization, and evidence-based decision-making at all levels.
• Oversee dashboards, analytics tools, and predictive models, ensuring compliance with data privacy, security, and regulatory requirements in all regions where AMPP operates.

Technology Transformation and Modernization

• Lead digital transformation of AMPP's technology stack in close partnership with Technology/IT, including modernization of infrastructure, integrations, security, and identity management.
• Introduce and scale appropriate use of AI, automation, and low-code/no-code platforms to improve productivity, speed, and quality.
• Define and champion a unified experience strategy across digital touchpoints (awareness, membership, learning, certification, events, engagement), using design thinking and user research to remove friction and improve outcomes.
• Ensure digital experiences reflect AMPP's CLASS values: Connect, Listen, Anticipate, Simplify, and Serve.

Governance, Budgeting, and Leadership

• Establish enterprise-level digital governance for portfolio prioritization, funding decisions, and risk management.
• Build, manage, and transparently report on the digital transformation budget, linking investments to clear business cases and measurable returns.
• Define and track KPIs for digital initiatives (e.g., adoption, utilization, revenue impact, process efficiency, error rates, experience scores) and adjust strategy based on results.
• Partner with AMPP leaders to co-design digital solutions, drive a digital-first, test-and-learn culture, and promote collaboration and best practices across teams.
• Serve as a visible ambassador for AMPP's digital vision with staff, members, chapters, owners, public agencies, and external partners.

Leadership, Talent, and Organization

• Build and lead a high-performing digital organization, including digital strategy, product management, UX/UI, data and analytics, and enterprise architecture roles.
• Mentor and develop leaders and staff to increase digital fluency and capability across AMPP.
• Define operating models and interfaces between the digital organization, Technology/IT, Product/Innovation, Marketing, Sales, and business lines to minimize overlap and clarify accountability.
• Embed AMPP's CLASS values and ethical standards into digital practices, including data use, privacy, and AI adoption.

SUPERVISORY RESPONSIBILITIES

Leads the heads of Digital Product Platform, Enterprise Data & Analytics, UX/Experience Design, and other digital leadership roles as assigned. Works in close coordination with Technology/IT leadership and product heads to ensure digital platforms, data, and experiences support AMPP's product, education, standards, publications, certification, accreditation, research, and events portfolios. Day-to-day operations of business lines and IT infrastructure remain with respective leaders; the CDO owns enterprise digital direction, architecture, and portfolio performance.

TRAVEL REQUIREMENTS

Up to 25-40% travel is required, including domestic and limited international trips, to support key events, customer and member visits, standards and committee participation, vendor engagements, and internal planning meetings.

REQUIRED

• Demonstrated executive-level judgment and ability to gain alignment from Chiefs, VPs, and board-level stakeholders on complex digital and data decisions.
• Proven success leading complex, multi-system digital ecosystems and transformation programs across CRM, LMS, CMS, ERP, and related platforms.
• Strong understanding of data architecture, data governance, integration patterns, analytics, and the use of digital insights to drive business decisions.
• History of building and leading high-performing digital, data, or platform teams in matrixed, global environments.
• Ability to work through influence as well as positional authority, aligning diverse stakeholders around shared priorities.
• Strong orientation toward member/customer value, lifecycle cost, security, and field performance.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in business, information systems, computer science, digital strategy, engineering, or a related discipline required.
• MBA or master's degree in a related field preferred.
  
  Minimum 10 years of senior leadership experience in digital transformation, digital product management, enterprise architecture, or technology strategy.
• Proven track record leading enterprise digital roadmaps, platform modernization, and integration efforts, preferably in associations, membership organizations, certification bodies, or learning-focused institutions.
• Experience modernizing legacy systems and migrating to cloud-based, API-driven architectures.
• Experience engaging external partners, vendors, and public-sector or owner audiences on technology and digital topics is preferred.

COMMUNICATION SKILLS

• Strong ability to translate complex technical and data concepts into clear, actionable language for executives, boards, committees, staff, members, and external partners.
• Proven capability in developing concise operating reports, digital program updates, and board-grade materials.
• Skilled in facilitating cross-functional workshops, journey-mapping sessions, and vendor negotiations.

MATHEMATICAL AND ANALYTICAL SKILLS

• Proficiency using business math and analytics to evaluate digital investments, ROI, contribution margin, and performance of digital channels and products.
• Comfortable working with dashboards, KPIs, segmentation analysis, and experimentation results to guide strategy and optimization.

REASONING ABILITY

• Adept at defining complex problems, collecting data from multiple sources, and synthesizing information to make sound digital and data decisions.
• Experienced in managing ambiguity, balancing short-term fixes with long-term architecture goals, and adjusting plans based on evidence.

OTHER SKILLS AND ABILITIES

• Experience with program and project management practices and efficiency frameworks such as Agile, Lean, continuous improvement, ISO, or equivalent.
• Proficiency with Microsoft Office Suite and standard association platforms (CRM, LMS, CMS, marketing automation, analytics).
• Familiarity with product management and product operations frameworks, and modern experience design tools and practices.
• Experience with cloud platforms, integration tools, and security standards is strongly preferred.

WORK ENVIRONMENT

This is a remote position with periodic travel required to the corporate offices in Houston and Pittsburgh, conferences, strategic partner sites, and internal locations to support enterprise technology initiatives. The position involves standard business hours with occasional extended hours to support critical projects, system implementations, or senior leadership engagements. This role may require onsite presence during key technological deployments or organizational events.

PHYSICAL DEMANDS

The physical demands of this role are consistent with those of a typical leadership position. The candidate must be able to sit or stand for extended periods, participate in in-person meetings, and travel domestically or internationally as needed. Occasional lifting of up to 15 pounds (e.g., laptops, presentation materials) and walking through operational or vendor environments (such as data centers or implementation sites) may be required.

EQUAL OPPORTUNITY IN EMPLOYMENT

It is the policy of AMPP to provide equal opportunity in employment for all persons, and to recruit, select, train, promote, retain, and discipline without regard to race, color, sex, age, disability, religion, sexual orientation, or national origin.

AMPP complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources via email at hr@ampp.org.

Further, it is the policy of AMPP to maintain a professional workplace in which individuals are respected, and work in an environment free of harassment, including verbal or physical conduct that does not create an intimidating or hostile environment for candidates and/or employees.