Manager, Global Sales Development Enablement

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Manager, Global Sales Development Enablement, you will be a pivotal leader responsible for the strategic direction, operational execution, and continuous improvement of enablement programs for our global Sales Development organization. You will lead, mentor, and develop a high-performing Sales Development Enablement team, empowering them to design and deliver impactful learning experiences.

You will play a critical role in partnering with senior leadership across Sales Development, Sales Operations, and other GTM functions to identify enablement priorities, drive strategic initiatives, and ensure our Sales Development Representatives (SDRs, MDRs, PDRs) are equipped with the skills, knowledge, and tools to achieve and exceed their targets. Your leadership will directly contribute to accelerating time to quota attainment, improving sales productivity, and fostering a culture of excellence within the Global Sales Development team.

This position is a people manager role reporting to Vice President, GTM Enablement.

Responsibility

• Lead, coach, and develop a geographically dispersed team of Sales Development Enablement professionals, fostering a collaborative, high-performance, and growth-oriented environment

• Provide regular feedback, performance reviews, and career development guidance to direct reports

• Manage team workload, priorities, and resource allocation to ensure efficient and effective delivery of enablement programs

• Define, develop, and execute the global sales development enablement strategy and multi-year roadmap, aligning with overall GTM objectives

• Oversee the end-to-end design, development, and delivery of comprehensive learning experiences for all stages of the Sales Development lifecycle, including new hire onboarding, ongoing skill development, product launches, and strategic initiatives

• Ensure all enablement programs are scalable, impactful, and delivered through appropriate modalities (e.g., instructor-led training, e-learning, blended learning, workshops)

• Serve as a trusted advisor to senior and executive leadership within Sales Development and across the GTM organization

• Collaborate effectively with Sales Development leadership, Sales Operations, and other cross-functional stakeholders to identify strategic priorities and critical training needs, align enablement initiatives with business objectives, and ensure seamless program integration

• Build strong relationships and influence decisions to ensure enablement programs are integrated and supported across the organization

• Drive operational efficiency and process improvement within the enablement function, leveraging agile methodologies for rapid iteration and deployment of new programs

• Establish and track key performance indicators (KPIs) for enablement effectiveness, including time to quota attainment, pipeline generation, conversion rates, and tool adoption, providing insights to optimize program effectiveness

• Analyze data and feedback to continuously optimize existing programs and identify new areas for enablement investment

• Oversee the effective utilization and optimization of enablement tools and platforms (e.g., LMS, CRM, content management systems, prospecting tools)

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in Business, Education, Organizational Development, or a related field

• 5+ years of related experience, including a minimum of 3 years of experience in Sales Enablement, Sales Training, or Learning & Development, with at least 2 years in a direct people management role

• Experience leading and developing a team of enablement professionals, preferably within a global context

• Experience with instructional design principles, adult learning theories, and various training methodologies (e.g., ADDIE, SAM).

• Proficiency with Learning Management Systems (LMS) and e-learning authoring tools

Preferred

• Strong understanding of the sales development lifecycle, sales processes, and modern sales methodologies

• Excellent project management, organizational, and analytical skills with a data-driven approach to decision-making

• Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels

• Experience in a SaaS or technology company environment

• Familiarity with CRM (e.g., Salesforce), conversation intelligence (e.g., Chorus), and sales engagement platforms

• Proven ability to manage and prioritize multiple complex projects simultaneously in a fast-paced, dynamic environment

• Experience contributing to strategic roadmaps and managing program budgets

• Certifications in instructional design, project management, or sales methodologies

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area):$120,800.00 - $174,525.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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