Reporting and Analytics Manager

National Grid is hiring a Reporting and Analytics Manager for our Kraken department.

This is a Hybrid Role - Must live within a commutable distance to any of the following locations: Albany, NY, Syracuse, NY, Brooklyn, NY, Hicksville, NY, or Waltham, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

As the Reporting and Analytics Manager for the Kraken program, you will be responsible for owning the reporting and transition reporting strategy across both New York and Massachusetts. Additionally, you will be required engage with program and business stakeholders, IT, and regulatory stakeholders to ensure overall program success, while serving as a strategic reporting lead of the Kraken program.

• Lead a team of analysts to understand business outcomes, drive business requirements and develop dashboards and reports for key reporting areas
• Develop and maintain a dynamic reporting transition strategy as we have customers across two systems throughout deployment
• Lead customer reporting delivery in an agile manner, in full partnership with the Information Technology team in coordination with customer migration schedules.
• Own and refine reporting repository, from current state to an efficient outcome-based catalog.
• Lead a team of developers in writing reports and business dashboards
• Collaborate closely with IT, data teams, and business stakeholders to align on requirements, timelines, and success criteria.
• Serve as the liaison between technical teams and business units to ensure mutual understanding of reporting and data migration impacts with the Kraken program.
• Monitor performance of reporting post-migrations and provide insights to inform business decisions
• Analyze outcomes to refine reporting strategy and support business operations
• Ability to grow a develop a diverse team of individuals.
• Ability to successfully collaborate and drive cooperation across diverse teams with potentially conflicting goals and objectives

• Experience with Agile or CI/CD, with knowledge in Scaled Agile, agile methodologies and/or CI/CD
• Experience with SQL, Snowflake, reporting and data modelling
• Understanding of outcome-based requirements and process efficiency
• Knowledge of Kraken or CSS systems preferred
• Understanding of Meter to Cash, Customer Operations and/or CIS functionality preferred
• Demonstrated experience working with agile and/or CI/CD programs
• Strong internal and external stakeholder engagement, with experience communicating at the executive level.
• 5-7 years of relevant professional experience in data analysis, reporting or analytics related roles. With at least 3-5 years of utility customer operations experience a plus.
• Previous people-leader experience preferred.
• Strong interpersonal and communication skills; demonstrated ability to communicate effectively both verbally and in writing; present information in a clear and concise manner, maintain effective working relationships with demonstrated maturity with various levels within the organization
• Must be self-directed with strong customer focus, motivated and have high personal standards of excellence, commitment, integrity and confidentiality
• Strong organizational and project management skills with the ability to manage multiple tasks at any given time, while maintaining strong attention to detail with a high degree of accuracy, and meeting strict deadlines
• Valid driver's license

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